logging in

How do I log into a Windows computer when the desktop isn't available?

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Episode 1550

Josh from Mesa, AZ

John's mom recently passed away and had an old laptop. But when he turns it on, he gets an error "desktop not available." Leo says it's likely that the profile may have gotten corrupted, or is non-existent. Since she's been automatically logging in, that's where the error pops up. But there could be a hidden administrator account with permissions to take over all features. He can Google how to access that. Once he does, he should get the data out of it immediately. Then he should wipe the drive and start over.

Why can't I log into Google Calendar on my Samsung refrigerator?

Samsung Refrigerator with Family Hub™

Episode 1338

Julio from Arizona

Julio has an internet enabled refrigerator and he can't get to Google Calendar online with it. Leo wonders if it's one of the first refrigerators. Leo says that Google changed the way the calendar works and Samsung probably hasn't updated the firmware to accommodate that new standard. Since his fridge is out of warranty, they have little incentive to fix the problem. There's a technote about it at productforums.google.com.

Why can't I log into my iPad?

Episode 1101

Brad from Oak Park, CA

Brad has an iPad and he can't log onto it. He clicked on something he shouldn't have and now he's afraid it's been hacked. Leo says the iPad is very secure and he can't really get hacked on it. Leo says it sounds like Brad simply isn't typing it right, if the password works for his wife, but not him. He should check his caps lock. The browser cache may be damaged as well. But the good news is, he can reset it. He should go into Safari, press the "plus" button and select "Private" in the lower left hand corner. He should try logging in there.