Evelyn's HP laser printer only prints the top half of the page and gives up. Leo suspects it may be software, but a laser printer works like a Xerox Machine and as such, may need maintenance. The printer drivers may need to be reinstalled. Go to HP.com and download the latest software for it. But laser printers are so cheap now, it may just be time to get a new one.
Eric wants to buy a color laser printer and he doesn't really know what model to get. He needs one that has a document feeder and scanner. Rich says that HP makes the WireCutter's favorite color laser printer: The HP Laserjet Pro M254dw Wireless Color Laser Printer.
John wants to know if a Chromebook will work with a printer/scanner. Leo says they will work wirelessly through Google Cloud Print. Most new printer models support the Cloud Print standard. Chromebooks probably don't have drivers for peripherals, so the wireless Cloud Print setting is the way to go. John should look in his printer settings for how to set it up. Then he can set it up through his Google account. He'll just print and then it sends it to his printer via the internet. A laser printer is probably best for John since he's a trucker.
Barry needs a new printer that can print on Legal paper sizes, but can also fax. He's looking at a Brother, HP and Epson. Leo says that it depends on how much you use it. If he's rarely going to print, then a laser printer is a better choice because the ink doesn't get dried out in the nozzles. But if he's printing a lot and needs color, then an inkjet will certainly suffice. All three make good printers, but Leo prefers Epson. However, Brother makes very inexpensive yet very good laser printers.
Nathan has an inkjet printer but he's having issues with print quality. Leo says that inkjet printers aren't very economical for infrequent printing because the jets can become clogged with dried ink unless he uses them every day. That's why Leo recommends a low cost laser printer. He can get a Brother laser printer for under $100. It's ideal for students.
Mary wants to upgrade her printer, but she doesn't like having to pay for ink every time they run out. Leo says that the Epson EcoTank is great over the long term because it comes with a two year supply of ink. But if she doesn't print regularly, an ink jet can clog. So Leo suggest going with a laser printer. He likes Brother.
(Disclaimer: Epson is a sponsor)
Nick wants a wireless laser printer, and his old printer was a Brother. Rich says that Brother has served him well since he bought his seven years ago. It's great for business. He should stick with Brother and just get a newer model.
Michele has an old OkiData laser printer. After updating to Windows 10, she's having trouble using it. She has to constantly reinstall the drivers for it to work. It's as if the computer forgets the drivers. Now, all she can print is a test page. Leo says that the test page is generated by the printer, not the computer, which is why she can print it. So there's clearly a communications issue. It may be a problem with how she's installing it. She shouldn't plug in the printer first. Instead, she should install the drivers first.
Scott is a long haul trucker and he wants a printer for his cab. He has heard that the constant jarring and jiggling while driving on the road will turn the ink into gel. Is that true? Leo isn't sure, but an inexpensive laser printer would work better because it uses a powdered toner that is placed on with static electricity and heat. So the vibration wouldn't likely affect printing.