Karen's laptop has stopped charging. It's 10 years old. Leo says that her laptop has a lithium ion battery and it has probbaly just worn out. They won't take a charge after about 500 recharges, and after 10 years, it's very likely that's what it is. But Windows 10 has a feature in the command line. She can get to it by pressing the Windows key, and then typing CMD and enter. Then she should type "powercfg /batteryreport." This will give her a report on her battery's health. It gets saved to the hard drive and she can open it with her browser.
Kyle's Asus ROG Laptop isn't charging after a recent Windows 1803 update, and there hasn't been a patch for two years. What can he do? If Asus doesn't offer a fix, he should try the Windows 10 battery diagnostic by pressing the Windows key and typing "battery." Microsoft may troubleshoot and download a patch to fix it. If that doesn't do it, then it just may be that his battery is depleted and just won't take a charge. It would have to be replaced.
Daniel turned on his laptop and the screen is dead. Rich says to look at the screen up close and see if he can barely see the image. If he can, then that indicates the backlight is bad. If there's nothing at all, then it could be a bad motherboard. Either way, it's time to get a new laptop, because repairing a laptop usually costs more than it's worth to buy a new one.
One thing he can try is to connect it to an external monitor via HDMI and see if he can see something. If he can, then the computer is OK, but the screen is dead.
Scott would like to update his MacBook Pro, but he can't afford a high priced Mac. What are his options to save some money? Leo says that the MacBook Air is the least expensive at $999, but it hasn't been updated in years, and it has the lowest quality screen Apple sells. So Leo would recommend going to the Apple Store and see if he can live with it. His other choice would be the MacBook "escape," a 13" model without the Touch Bar. It wasn't updated from the most recent update, but it's very portable. The new MacBook Pros are only about $500 more than the escape.
Steve is retired and loves to run Linux and his computers. How can he get a backlit keyboard on his next laptop? Leo recommends a Lenovo ThinkPad. They have backlit keys, they are very robust, easily upgradeable and modifiable, and Linux works great on them out of the box. But if he runs Linux virtually then 16GB for RAM may not be enough. So he should get as much RAM as he can. Processor-wise, AMDs are fine.
Craig wants a tablet with a keyboard that he can use as a computer or a tablet. Leo says that Acer has great convertibles, and the screen is fully hinged to go all the way around. It's a great bargain. Dell makes some rugged ones, like the Dell ATG. They're more expensive because they're designed to take a beating. But if he's on a budget, Acer is the way to go.
Jack has a daughter at UC Santa Cruz studying Bio Engineering. He wants to get her a new laptop. Leo says to call the university and talk to the office about recommendations. They should also call the Bio Engineering department. The student store will also have a student discount.
The MacBook Pro is a good choice. An i5 will be OK, but the i7 will be better for what she does and will future proof it for the next four years. It has 16GB of RAM. A 13" would be ideal for a student, though, too. It has 512GB storage, and they can always get an external drive if she needs more.
Leo says that he's been using the new MacBook Pro for a week with Apple's firmware fix to solve the thermal throttling issue of its i9 processor during heavy use applications. Leo says it's now mighty fast and is running as it should. The problem as a simple missing piece of code called a digital key. Now everything is as it should be and the internet needs to stop piling on the new MacBook Pro.
Apple announced a 13" and 15" refresh of the MacBook Pro, starting at $1799 and $2399. Leo says that all the Macs released in the last few years have been aimed at professionals, and he believes that the consumer grade Mac is on the way out. Apple really wants consumers to buy iPads, rather than laptops of iMacs. So in the near future, you may have to pay thousands to get that MacBook or iMac. You can get them with an i9 processor and up to 4TB hard drive. So expect to pay around $7,000 to be able to edit your film on your laptop.
Brett needs to connect his laptop to his phone and use it as a hotspot. Leo says that the iPhone does have a hotspot mode, but some carriers will want to charge him for the privilege. He can enable it in the phone's cellular settings. Then he can connect his laptop to his phone via Wi-Fi. This will be impacting his data plan though, so he should keep that in mind. But if his connection keeps dropping, that sounds like an issue with the laptop.