Debbie got a message on her Chromebook that says that Chrome is missing or damaged and she can't log in. Leo says it's easy to fix by using the powerwash utility if she can get to the sign-in screen. However, if she doesn't get to the log in screen, that points to a more serious problem. There's also a keyboard reset - Turn it on and press CTRL-ALT-SHIFT-R. This will open up the powerwash utility and completely reset and reinstall the ChromeOS. If that doesn't work, it's likely a hardware issue. Should she buy a new one? Leo says Chromebooks are still a great solution.
Donna wants to know if getting a computer at Costco is a good deal. Leo says that Costco usually carries last year's models, so she can get a pretty good deal, and they have a liberal return policy. For a new laptop, Leo likes the Lenovo Thinkpad. For desktops, Leo recommends Dell, especially for video editing. Great for business too.
Barb recently bought a Chromebook and wants to know if they have screensavers? Leo says no. Screensavers are an anachronism from the old CRT days when images would burn into the screen. That doesn't happen anymore with LCD screens. The Chromebook just goes into power saving mode and shuts off the screen. That's how it saves the screen. The screen also flickers a little. Leo says that the image may be too bright and that causes it to flicker. That's an easy fix, you just turn down the brightness a bit.
Greg has an old Gateway laptop running Windows 7 where it automatically upgraded to Windows 10. Leo says that's a great thing as Windows 7 will go end of life in January, so you're in good shape. But Greg says his screen went blank and is spinning "diagnosing your PC." Leo says it's clearly crashed. The hard drive probably failed, so the choice is to buy a new computer or spend the money to put in a new hard drive. But that computer is pretty old. A new computer will let you do more than that 10-year-old laptop.
Nikki's laptop is in airplane mode and she can't get out of it. Leo says that it may have been enabled using a function key and you have to re-enable it the same way. The switch may also be stuck. Keyboards can get dirty. It may also not be a function key. It could be a hard switch on your laptop.
Richard is in the market for a low priced laptop for $300-500. Leo says that SSDs are much faster and more reliable, but they are more expensive. Laptops with spinning drives are going to be cheaper and have more space than an SSD drive laptop. But sometimes they don't use an SSD, they use EMMC memory - the same memory on phones, so avoid that. It really comes down to how much data you want to store on it and what your needs are. Leo likes Thinkpads by Lenovo though as they're more though. For budget laptops, HP and Asus are good options as well to look into.
Chaz recently upgraded to a new laptop But his old laptop still works, and it just needs a new battery. Is that an easy repair? Rich says that it probably is. The best thing about the Internet is we can learn how to do just about anything. Also, a 10-year-old laptop often has an easier time with repairing/replacing components like batteries. Rich recommends iFixIt, where Chaz can input his laptop model and get instructions on how to do that. Of course, Youtube is also a great resource.
Robert has been looking at Chromebooks lately, and was told that Google makes a Chromebook and Chromebox, but hasn't seen any. Are they worth the money? Leo says that Google makes excellent Chromebooks, and they recently created the Pixel Slate with a detachable keyboard. But coming in May is Google IO, and the word is that they're going to announce a new PixelBook model. Supposedly, that means the previous model is going to drop in price.
Check out the Pixelbook on Amazon
Jason is tired of maintaining his Windows machine to guard against malware, so he bought a Chromebook. He really enjoys the simplicity of it and how secure they are. Leo says that Chromebooks are great and everything is going online now. So with that, all most people really need is a Chromebook. Even photography and videography are starting to be done online.
Dan is shopping for a MacBook Air for his son's trip to China. but when you add more RAM, it's more than the MacBook Pro. So should he get a MacBook Pro instead? The MacBook Pro will have a faster processor and more storage, plus the size is about the same. So maybe the MacBook Pro will be a better option. Especially since it offers more storage for $500 less. It has the older butterfly keyboard, however, which could cause problems if eating while working. SO make sure to buy AppleCare plus.