Gary bought a refurbished laptop, and it stopped working after the 90-day warranty. So he's having to get a new one. Leo says that the new MacBook Air is probably Gary's best option: very reliable, or get a Chromebook.
John recently bought a new Chromebook, per Leo's recommendation. He got a 17" Acer, and John says wow, it's really fast. Leo says that for most people, the Chromebook is ideal. Faster, more secure, and more affordable. And if you don't have to do anything specific, like gaming or photo and video editing, a Chromebook is the ideal online computer.
Jackie is trying to download and install the latest Windows update to her husband's Toshiba laptop. It won't. Leo says that the update isn't out yet, and it's possible that the computer she uses isn't ready for it, or it won't be supported. But it's only a feature update, not a security update. So it's nothing to be overly concerned about. But it's definitely time to look for a new one. Leo recommends Dell, HP, or Lenovo.
Max has an issue with his Dell XPS 15 laptop, where if he's running off the AC adapter, it will slow down. He has to take out the battery and then put it back in to solve the problem. Leo says it could be because the computer thinks you want to charge the battery, but it can't. Dell has addressed it by coming out with a separate USB-C charger.
Jeanette bought an Asus ROG Laptop and it runs really, REALLY hot. Leo says that sounds like a defect. Although gaming laptops run a bit warm, they shouldn't run hot. Leo advises returning it and to have them check to see if there's a defective fan or a problem with cooling. Leo suspects the GPU is overheating, and that could mean poor thermal paste adhesion or a faulty fan. Also, make sure it's got free-flowing airflow. Maybe get a laptop stand to elevate it.
John has decided to forgo a windows laptop in favor of a simple Chromebook. But which one should he get, and how much ram does he need? Leo says an 8GB Ram model is the sweet spot. But why do Chromebooks have scant storage? Leo says that's because of Chromebooks' design being built around storing everything in the cloud. Acer makes Leo's favorite Chromebooks. The Acer SPIN is very nice. HP also makes nice ones, as does Asus. Spending a little more on an aluminum body, touch screen, and better quality trackpad is worth the money in the long run.
Bruce needs to get his daughter a new laptop. Budget $500-600. What's the best option for the money? Leo says that since Bruce's daughter uses HP, why not go with one of the newer models? HP has improved a lot in the last few years. The HP Envy is very affordable. There's also the Pavilion line which is around $500. Get at least 8GB of RAM.
Sue would like a recommendation for a new laptop. She recently bought a 15" Dell XPS and she didn't like it, so she sent it back. She couldn't hear the speakers. Leo says that laptop speakers are notoriously unimpressive. Sue would also like it to have a 17" screen. Leo adds that the HP Envy gets high marks as one of the best laptops for audio enthusiasts. And HP makes a 17" laptop. The 17" HP Envy starts at around $800. Leo usually recommends 16GB of RAM, which is plenty for everyday use. Also, get a 1 TB drive with it; makes it really nice.
Frank does his taxes using Turbo Tax. He uses an old Windows 7 machine to do it. But it's on its last legs, so he needs a new computer. What's a good cheap computer that will do the job for this one function? Leo says he can use Turbo Tax online, and that would mean he could get a Chromebook. But Frank says that Turbo Tax online doesn't support Chromebooks.
In that case, HP makes a very inexpensive Windows laptop for around $400.
Lex got a new Lenovo laptop and can't get everything to be readable in Windows. Leo says that Windows 10 has a scaling setting that will enable you to set the resolution to how you like. Part of the problem is that laptop screens have gotten too high in resolution, making text tough to read, quite ironically, because the letters are too small. So you tend to want to use about 100 dpi for text, or half resolution, and then 200dpi for video playback and photography.