Jay wants to try out new apps, but how can he trust the developers, especially if he has to pay for it? Leo says he longs for the old days of shareware. But then again, security wasn't an issue back then. Leo says that OS X Yosemite and above has a Gatekeeper setting for the App store that can filter out all but Mac App Store Identified developers. This is like a certification, which gives him a bit of more confidence on the developers.
Chris subscribed to Apple Music and he keeps getting the "beach balling." Leo says that it could be an issue if he's also subscribed to iTunes Match. Turning on Apple Music will take his existing collection and add it to the mix and sometimes it really doesn't work well. This is because of iTunes. iTunes is old, funky, and seriously needs to be rebuilt from scratch. Leo isn't a fan. He prefers Google Music.
Kenny makes his own ringtones and wants to know how to quickly review each one. Leo says that iTunes will play them. He can also add them to his phone and run through them that way. He can use the search function on his PC to play them with any audio software like WinAmp. He can also search for them all and just play them one after another. VLC and Quicktime will both be able to play the files. Anything that can play back an M4R file will work.
Thomas bought a new iPhone 6s, his first as he leaves the Windows Phone behind. Leo says it's too bad, because the Windows phone was nice, but it just came too late to the party. Thomas is partially blind and he's had to move to the iPhone because the accessibility features are so much better. Leo says that Apple has done a great job with accessibility.
Bob put all his information into his iPhone and now his notes are gone. Leo says that if Bob has iCloud activated, then that data has been synced to the Cloud, so he should be able to access it. Another option is to look in iTunes to see if the phone was backed up. He can browse the backup and sync back the missing data. The data should be at either place.
Josh wants to set up Family Sharing so that his son can access purchased content without having access to everything else. He went to create a separate Apple ID for his child, but Apple said it requires a credit card to verify that Josh is an adult. Apple says he could use a credit card to confirm it, and then remove the payment information afterwards. But Josh doesn't have a credit card, and Apple doesn't seem to have any way around that. Leo says Apple is really missing the boat here by not offering some sort of backup verification option. Leo suggests writing to Tim Cook.
Louis just got back from a cruise and he has a ton of videos. But when he backed up his images and videos to his computer, the videos didn't sync from his iPad. Leo says that the issue is that Windows PCs handle media over Wi-Fi differently.
Jose has lost some of his iTunes music from his mobile phone. Leo says that while iTunes says he's responsible for it, he can ask them to restore them and chances are they will do it. But he also has an Android phone right now. So how can he move them over? Leo says that Apple uses AAC, a standard form of music encoding.
Once he has his music, then he can use a third party solution like DoubleTwist, which can move them over for him. Then he should back up his music!
The reason why Apple is going to a subscription model as opposed to the iTunes music purchase model turns out to be due to waning sales. More people are listening to streaming music than are buying music and downloading it. So it makes sense that Apple would want to get into that business with a subscription service. It's why they bought Beats. And their $10 a month service is competitive as well.
Brad has an iPhone 6 Plus. He deleted the free U2 album, but when he restored his iPhone, it came back and he can't get rid of it! Leo says that's because there's a setting in iTunes that allows it to download music automatically. Apple has created a solution of how to remove the album permanently.