iTunes Match

How can I get iTunes Match to work on Windows?

Episode 941

Peter from Wisconsin

Peter has signed up for iTunes Match, but he keeps getting an error message that says "try again later" whenever he starts iTunes in Windows, citing an "unknown error 4001." There's a solution at MasterYourMac.net that says if he turned Match off and back on again, it would fix it. Leo says that's crazy and probably won't do a thing. Apparently if he turns it off with the shift key held down, that will disengage all the Match services. That's an odd fix, but worth a try.

What's the best cloud backup option for music?

Episode 936

Leslie from Washington, DC

Leslie has a very large iTunes music library, and she'd like to back it up. She wants to be sure not to lose it. Leo says that Leslie's best bet is iTunes Match. For $25 a year, her collection gets matched with copies that Apple has, and the ones that aren't matched are uploaded to Apple's servers. She can then stream them and download them again from there. Google has a similar service for free called Google Music.

How can I import DRM protected music from iTunes to Google Play?

Episode 931

Don from Lake Forest, CA

Don dumped his iPhone for an Android Galaxy Note 2, and he loves it. Now he wants to move his music from iTunes to Google Play. Some of his music is protected by copy protection, though.

Leo says copy protection has been recently dropped by carriers, but if he has songs that have DRM on them, the easiest way to remove that is to turn on iTunes Match to match all his copy-protected songs. They'll upgrade them to DRM free songs at greater quality. Then he can delete all his copy-protected songs. After he does this, he should be able to import them into Google Play with no trouble.

Why won't iTunes Match replace some of my music with the higher quality files?

Episode 929

Mark from Fontana, CA

Mark is having trouble getting iTunes Match to replace a lot of his music with higher quality AAC versions. Mark says that he's gotten 70% of his music matched. Leo says 70% isn't bad.

The first thing he should do is make sure those files are higher than 96kb. Then, the music needs to have the songs in it's library. CDs he rips may not be in the iTunes store, and if they aren't, iTunes can't match them. MacWorld has a great guide to using iTunes Match.

Why won't my XBOX 360 stream everything I want it to? (Part 1)

Episode 917

Neil from Arizona

Leo says that there's probably copy protection on older purchased tracks that Neil bought online. The good news is that for $25, iTunes Match will let him replace the songs he bought that were copy protected with DRM free ones. Not only will he be able to replace all his music with DRM free, but they'll be upgraded to 256KB quality music. Even if he only does it once, it's a bargain.

Since I have iTunes Match, can I delete my music from my Mac and still have it available? (Part 2)

Episode 890

EyeDocMark from Syracuse, NY

Yes, but he'll want to make sure it's been matched or uploaded first. He can turn this on by right clicking the "sort by" status bar in iTunes and select "iCloud Status" to see if it's been matched or uploaded. Another thing Leo recommends turning on is "bit rate" and "kind" to get more information.

Why isn't all of my iTunes Match music matched at the higher quality? (Part 1)

Episode 889

Justin from Indianapolis, IN

iTunes will match songs with the copy that it has in its library. If it doesn't have that song in the library, it will upload it instead. It can't make it the higher quality because it doesn't have the original. iTunes may not be able to match everything, but at least it's keeping a copy in the cloud. For the music he previously bought in iTunes, he'll get a higher quality copy free of any copy-protection as well. If he's ripped a CD, sometimes iTunes will recognize it and other times it won't.

Why isn't all of my iTunes Match music matched at the higher quality?

Episode 889

Justin from Indianapolis, IN

iTunes will match songs with the copy that it has in its library. If it doesn't have that song in the library, it will upload it instead. It can't make it the higher quality because it doesn't have the original. iTunes may not be able to match everything, but at least it's keeping a copy in the cloud. For the music he previously bought in iTunes, he'll get a higher quality copy free of any copy-protection as well. If he's ripped a CD, sometimes iTunes will recognize it and other times it won't.