Cameron is looking to start a new IT career. He wants to know what certifications he needs to get into entry-level support. Leo says that there are various certs for IT, depending on what Cameron wants to specialize in. Certs are great for leveling the playing field when one doesn't have a lot of experience. For doing IT support, Comptia's A+ Certification is a good place to start. There are plenty of online videos on YouTube that can help. He can also get CompTIA books from Amazon.