Rob finally gave up on iTunes and started using Media Monkey. It's fine except he's having issues with using it with his old iPod. What stand alone MP3 player could Rob get that would work better? Leo says that MP3 players have mostly gone away as mobile phones have taken it over. An old Android phone that he doesn't use anymore would do the trick.
Gino has an old iPod Nano MP3 player, but he can't listen to anything with his headphones. Leo says that it's likely that the headphones are bad or the headphone jack has gone bad. Gino knows that the USB connector works for music, so that leads to the headphone jack being busted.
Mike wants to know the highest quality sound he can play on his iPod. Leo says at 320kbps AAC, but they also support AIFF and ALAC. ALAC is the highest quality he can get. But he'll want to be sure to rip the CDs uncompressed so he can start with the absolute best option.
Bren is having trouble updating music on an iPod. He tried to connect it and the Windows machine wanted to erase it because it was formatted on a Mac. Leo says he can buy a program that adds the capability to read HFS formatted hard drives. MacDrive from Media Four is what he'll need. There is a free five day trial, too. It's essentially a driver that runs in the background and translates the HFS formatted data so Windows will read it.
A class action lawsuit against Apple is ongoing over the iPod and an old sync feature. The suit is all about the fact that Apple iTunes would erase an iPod if it wasn't recognized by the computer. The lawsuit represents 8 million users for about $350 million, of which half will go to lawyers, of course. That leaves everyone else with a settlement of about $0.50 a piece.
A class action lawsuit has been taking place against Apple regarding non-iTunes music stored on iPods between 2007 and 2009. Apple had been deleting non-iTunes music from user iPods. Apple was able to present evidence that the iPod one of the plaintiffs bought was not in the time frame covered by the lawsuit. The other plaintiff may also not have purchased an iPod between the necessary dates, and is struggling to gain credibility.
Clinton wants to know if the sound in the Samsung Galaxy Note III is as good as the iPod. Leo says yes, it is. He can test the sound with his headphones to automatically adjust the sound to his hearing, which makes it even better. The only difference may be storage, but he can use an SD card in the Note for music. That's why the iPod no longer is sold -- the smartphone is a great music player.
Jose has an issue with his iPod Touch and it says "try again in 23 million minutes!" He's tried resetting it, but he gets the same message. Leo says that it sounds like he tried to enter the password more than ten tails and it failed. So the iPod gets disabled. What you can do is plug it into a computer with iTunes and restore it.
If you have a new computer, transferring your music library from an iPhone, iPad, or iPod can be problematic. This is because Apple does not natively support copying music to a computer if the iOS device hasn't been paired with iTunes first. In order to pair that device with iTunes, iTunes makes you erase the device first. There are, however, third party programs that can safely copy the music from the iPhone, iPad, or iPod.
Kathy is blind and she suggests to the caller who wanted to know if the iPhone was good for blind people, that maybe he try the iPod Touch. It's essentially the same as a phone. Leo says that by buying from the Apple store, they can walk him through using it.
Leo also thinks that RokForm makes great cases for those who are blind because they have very powerful magnets that can allow users to hang their phone on an appliance.