Max is looking for a small and simple wireless printer that's easier to use. Leo says that most printers are wireless these days, connecting to the network. An inkjet is probably the best if one needs color, but understand that they'll need to use it regularly in order to keep the ink flowing without getting the heads clogged. If one seldom uses it, a color laser printer is the best bet, but the colors aren't bright and not for printing photos.
Most folks know the iPhone 11 & 11 Pro take spectacular photos, but, being of the phone, the flash is limited. This new Anker MFi flash accessory uses the Lightning connector for tight synchronization with the iPhone rear camera & works with the native camera app and 3rd party apps. Anker says it helps illuminate objects at 2x the range and 4x brightness. It ships with a detachable diffuser and a soft carry pouch. 10,000 shots per charge. Enables off-axis and direct fill flash lighting effects both with and without the detachable diffuser.
Dale has an iPhone 6s Plus and the battery isn't keeping a charge like it's used to. He's also noticing that his screen feels like it's starting to bulge. Leo says that Dale needs to take it into Apple because the battery is starting to swell and that's a hazard. And Apple may replace it for free. They'll at least replace the battery for $99. If he can't go to an apple store, an authorized Apple repair store will suffice. Or he can try and do it by mail.
Neil bought a new iPhone and wants to give his old iPhone X to a family member. How can he transfer the phone and number to them? Leo says that since Neil has Verizon, he has to have the phone unlocked, and they will do it with a request. But it's as simple as taking the SIM out: you'll want it with your new phone anyway. Then, you'll also want to erase the phone and restore it back to the factory settings.
Dave has an iPhone X Max Plus and he's been frustrated with dropped calls, missing contacts and photos, and lousy quality video. He talked to Verizon and they don't know what to do. He talked to Apple, and three weeks later, they don't know either. Leo says that the problem is, that you can replicate the issue for the Apple Genius to see it. Apple used to have gold standard quality control. But lately, that's fallen terribly. So it's likely a lemon. If Apple is trying to help you, great. If not, well, it may be time to get a new phone.
Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on.
Gloria is getting her first smartphone and she's shopping at Walmart for it. Leo says she has to decide what service she's going to use. Walmart will try and get her to do their service called Straight Talk, which is pay-as-you-go and can work with various carriers. Next, she'll want to think about how much data she needs. 2GB when first starting out is fine and Leo would also recommend getting an iPhone. It's her first smartphone, and it's just plain easier to use.
Jake bought a new phone on eBay, but he can't activate it because it says he owes money to AT&T — but he's never used it with AT&T. Leo says it's probably the carrier that has flagged the IMEI of that phone and locked it out. Leo advises contacting eBay and getting his money back. He should give the seller a bad review as well. Of course, he could pay the bill. But who wants to do that? This is why you don't buy phones on eBay.
Warren wants a new iPhone with a large screen. But he doesn't know what to get. He wants one that will last awhile. Leo says that to future proof, he's going to want to get the iPhone XS Max. It'll have the longest runway as for use. He could get the iPhone XR, as it's got the same internals as the iPhone XS, but it's a smaller liquid retina screen, not OLED. He's also giving up the dual camera on the back, but the iPhone XR camera still has a basic version of portrait mode, which is pretty good. The iPhone XR is also available in several colors!
Mick bought the iPhone XS and wanted to migrate all his text messages to the new phone. Leo says in the iPhone message settings, there is a backup to iCloud feature. But it has to be on beforehand in order to save all messages in the cloud. Otherwise, they are stored locally.
Mick's wife is also having trouble with Face ID, which will unlock for her daughter. Leo says they can train it better using the "setup with alternate appearance" option.