Joe has 16GB of messages on his iPhone, and he wants to back them up before he gets a new one. Leo says you have to turn on cloud sync in the settings, and you'll need more than your free iCloud allocation to do it. There are third-party backups that let you save to your computer. iMazing does a great job. It's $50, but worth it.
Sam is having issues with his iPhone 6 replacement battery life dying quickly. Leo says that it sounds like a bad battery. Phone batteries should have 500 complete charges. There is a "battery health" feature in iOS13 that will tell Sam how healthy his battery is. It's in the phone settings under battery life.
Max is looking for a small and simple wireless printer that's easier to use. Leo says that most printers are wireless these days, connecting to the network. An inkjet is probably the best if one needs color, but understand that they'll need to use it regularly in order to keep the ink flowing without getting the heads clogged. If one seldom uses it, a color laser printer is the best bet, but the colors aren't bright and not for printing photos.
Most folks know the iPhone 11 & 11 Pro take spectacular photos, but, being of the phone, the flash is limited. This new Anker MFi flash accessory uses the Lightning connector for tight synchronization with the iPhone rear camera & works with the native camera app and 3rd party apps. Anker says it helps illuminate objects at 2x the range and 4x brightness. It ships with a detachable diffuser and a soft carry pouch. 10,000 shots per charge. Enables off-axis and direct fill flash lighting effects both with and without the detachable diffuser.
Dale has an iPhone 6s Plus and the battery isn't keeping a charge like it's used to. He's also noticing that his screen feels like it's starting to bulge. Leo says that Dale needs to take it into Apple because the battery is starting to swell and that's a hazard. And Apple may replace it for free. They'll at least replace the battery for $99. If he can't go to an apple store, an authorized Apple repair store will suffice. Or he can try and do it by mail.
Neil bought a new iPhone and wants to give his old iPhone X to a family member. How can he transfer the phone and number to them? Leo says that since Neil has Verizon, he has to have the phone unlocked, and they will do it with a request. But it's as simple as taking the SIM out: you'll want it with your new phone anyway. Then, you'll also want to erase the phone and restore it back to the factory settings.
Dave has an iPhone X Max Plus and he's been frustrated with dropped calls, missing contacts and photos, and lousy quality video. He talked to Verizon and they don't know what to do. He talked to Apple, and three weeks later, they don't know either. Leo says that the problem is, that you can replicate the issue for the Apple Genius to see it. Apple used to have gold standard quality control. But lately, that's fallen terribly. So it's likely a lemon. If Apple is trying to help you, great. If not, well, it may be time to get a new phone.
Rose is having issues where her iPhone 8 screen just goes dim. Rich says that there is a sensor on her phone that will go dim if it gets obscured. Rose should clean her screen, or check that if her case is interfering with her phone's sensor. It may also be a failing sensor, so bring it to the Apple Store and have them run diagnostics to determine what's going on.
Gloria is getting her first smartphone and she's shopping at Walmart for it. Leo says she has to decide what service she's going to use. Walmart will try and get her to do their service called Straight Talk, which is pay-as-you-go and can work with various carriers. Next, she'll want to think about how much data she needs. 2GB when first starting out is fine and Leo would also recommend getting an iPhone. It's her first smartphone, and it's just plain easier to use.
Jake bought a new phone on eBay, but he can't activate it because it says he owes money to AT&T — but he's never used it with AT&T. Leo says it's probably the carrier that has flagged the IMEI of that phone and locked it out. Leo advises contacting eBay and getting his money back. He should give the seller a bad review as well. Of course, he could pay the bill. But who wants to do that? This is why you don't buy phones on eBay.