iPhone

Will an iPhone 11 Work on US Cellular?

iPhone

Episode 1659

Micah from Maine

Micah's friend is going to Guatemala and he convinced her to get a new iPhone 11 for the trip. But her cell phone company won't take the phone unless they buy it from her. Leo says that's not true at all. The iPhone is unlocked by Apple. She may have to reset the APN so that the phone will download the proper network settings from US Cellular. One thing to consider is GOOGLE FI. It uses Sprint, T-Mobile, and US Cellular. It won't work an iPhone on anything except T-Mobile, but it will work with a Moto G7. 

What's a good waterproof case for the iPhone?

iPhone Case

Episode 1655

Steven from San Antonio, TX

Steven recently bought an iPhone 11 and he's concerned about it getting wet. Is there a good waterproof case? Leo says that Lifecase is a great option. But you want to be sure you get one that it fits in. Don't use an old one. The phone also won't make a call in the lock screen, and facial recognition isn't working. Leo suspects Steven has a lemon on his hands and he should go back to Apple and ask for a replacement. You can also update iOS and see if that fixes any bugs.

Take swelling iPhone batteries to the Apple Store ASAP!

If you have an iPhone battery swelling up and expanding, it's best to take the cell phone to your nearest Apple Store to get the battery replaced. The store may replace the battery for free since a bad battery can become a hazard (causing a phone to catch on fire or explode). Alternatively, an authorized Apple repair store could help fix the issue. For more on phone battery risk & safety information, check out Leo's recent episode of Ask the Tech Guy at https://youtu.be/LRfvgTFE9zk

How can I train Siri to quote me properly?

Siri

Episode 1649

Jeff from Woodland Hills, CA

Jeff wants keyboard shortcuts for his iPhone. Siri keeps misquoting him. Leo says that Siri, and other voice assistants, aren't too bright. But over time, it should adjust to your voice and style. Go to settings - general - keyboard - text replacement. Look in there. Leo also recommends using iOS 13 Shortcuts. That's a great way to customize your iPhone to do things you do all the time.  

How Can I Stop My iPhone From Replacing Names With Emojis?

Emojis

Episode 1646

Hector from Napoleon, OH

Hector is having an issue with emojis in voice to text on his iPhone. How can he stop it from happening? Leo suspects that your computer is caching it and accessing it again and again. Go into your settings, general, keyboards, text replacement. Look in there. It may be adding it. Also, look in iCloud and Google contacts to see if it's been placed there.  It should eventually go away. 

How can I use my phone in Japan?

AT&T Passport

Episode 1643

Sarah from Studio City, California

Sarah is a professional artist who's traveling to Japan for an art gallery showing of her paintings. Will she have trouble connecting with her mobile device? Rich says it used to be that way, but now he recommends checking out prepaidwithdata.wikia.com. You can also call AT&T and get their Passport. It's $10 a day and it will cover mobile data charges around the world. The other option is to rely on your hotel wifi. You can also download Google Maps before you leave the hotel. It'll be listed under "offline maps" and it won't use your data. Apple Maps will also work well in Japan.

How can I go paperless?

Going Paperless

Episode 1643

Christina from Bonsall ,CA

Sarah would like to go paperless in her office. How can she do that? Rich says that Sarah's Samsung Galaxy Note 10 has a built-in scanner capability and you can simply take a picture of your stuff and then use a scanning app that will then store your documents into the cloud, like in Evernote or Google Drive. Evernote's premium edition lets you search within it. But it's also proprietary, so Rich says that Google Drive is a better option. Scannable is Rich's favorite (iOS only). Google Drive will also directly scan using the "plus sign."

How can I recover lost photos from an iPhone?

iPhone 11

Episode 1643

from via Email

Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem.