George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync.
Alice recently updated her iPhone to iOS 13 and she can't use her calendar with it. When it launched, it was kind of a mess and Leo says that Apple is updating iOS 13 almost weekly since it came out. Vs. 13.2 is about to come out, which not only will solve those problems but will have an update to the camera as well. Leo recommends Fantastical. It's much better. BusyCal is another.
After upgrading his iPhone 6S+ and his son's iPhone 7 to 13.1.2, Rich's phones began to get a bunch of old email notifications from Apple's mail application. Leo thinks it could be something within his iCloud client that's causing his phone to popup old email notifications, so it's best to check there. It is also possible that during the update to 13.1.2, the update could have done something to the iCloud application on Rich's phones. Unfortunately, when these issues occur with the app on the phone, it can be reflected in the iCloud client.
Diana is having issues with her iPhone 6S+ camera after the Apple Store updated her phone to the latest supported software, has had notifications popping up more frequently, and wants to fix it to continue using it. Leo says you can uninstall the apps on your phone to clear up space & anything that would be bogging down the use of your camera. You can also disable notification popups within your apps, but you will need to do it manually with each app.
Mark just upgraded to the iPhone XS. But now he's having buyer's remorse because it feels smaller than he's used to. Should he return it? Leo says to bring it back and get the iPhone XS Max. It'll also have a longer battery life. In fact, go with the iPhone 11 Pro Max, it's got an even bigger battery. Users can usually return a phone after a few days, so go for it.
Pat has a friend who can't speak and needs a device that he can type on, and then prints out to someone's mobile device so they can have a conversation. It also needs to be multi-lingual. Leo says that smartphones are great for that. He can use Apple Messages on the iPhone to do that. Leo recommends checking for Independent Living Resource Centers.
Steven logged into the hospital internet on his iPhone, and he lost all his numbers. It reverted back to an old phone backup. Leo says that's an odd thing. Sync is notoriously troublesome because it doesn't usually know what version is the current, official version. Look at all the accounts the phone is logged into and see what account syncs to the contacts. That is usually what happens. Users wind up logging into a different account, and it wipes out the existing contacts.
Tuesday is Apple's next event and Leo is expecting the latest iPhone 11 (or whatever it'll be named). After the announcement, users will be able to order it starting Friday, the 13th. Leo says that gone are the days where people would wait for a week in line to be the first to get it. Now they just go online at midnight and place their order.
Other expected announcements include another update to the Apple Watch. Rumor has it that Apple will be offering ceramic versions again, along with titanium models. But Leo says that the cheapest is just as good. it's what he gets.
Sandy's iPhone 8 Plus is starting to touch lag severely. Is Apple deliberately slowing it down to get her to buy a new iPhone? Leo says probably not. But it may be high time to back up her data, wipe it, and finally restore it. Leo says that some iPhones have been recalled in the past for touch lag, but not in the iPhone 8 class. So it's likely it just needs to be refreshed. A new battery is also probably a good idea. Apple has a battery replacement program, for $90. What Leo recommends is going to the Apple Store and talk to the genius. Then see what they think.
Richard is visually impaired and has been listening to an audio book he converted from iTunes. But his phone won't play it. Leo says that audio books usually have an M4B standard to provide for bookmarking, and many audio players don't support it. It also gave him multiple copies of it. How can he bypass iTunes and play it? Leo says Richard could try iBooks. It will not only play audio books, but it can sync. But Richard says iBooks will only support purchased items. Leo says it will.