A new iPhone will be coming next month, and as of now, most retailers are experiencing a shortage of mobile phone handsets since FoxConn factories have been shut down and retooled to create masks to combat the Corona Virus.
Mark has an iPhone 7, but it's stopped notifying him when he gets a new email or text. Leo recommends trying a different notification sound. But it could be time to back up the phone and then start over. He can do that with iTunes. Then do a complete reset.
Clean up or edit the accounts on your iPhone (iOS 13) by looking under Settings > Passwords & Accounts. This allows you to see what accounts reside on your iPhone, such as iCloud and Gmail. You can add new ones or delete accounts that you don't need anymore. If you have a malfunctioning auto-login process, such as one your workplace set up for you, you may want to delete the account and re-add it after consulting your IT coworkers. Random pop-up error messages can get quite annoying, after all.
After the latest iOS 13 update, he gets an incorrect exchange password error. Leo says that Exchange is a Microsoft business email account. Go to Settings. Passwords and Accounts. Look and see if there's an Exchange account listed. If it is, the choice is to reconnect or delete it.
Randy wants to know if the iPhone is more secure than Android. Leo says that mobile phones are now so mature, that they are all roughly the same. Android or iPhone. It comes down to which OS one is more comfortable with.
To manage music on your iPod, you will need to use iTunes (even on a Windows PC). Use the "sync" feature to only sync "checked" songs, as unchecked songs in the music library can be removed. Make sure there are copies of each of your music files on your computer. In the library. you can sort tracks by artist, album, and custom playlists. If you uncheck all, then you can basically clear your iPod of space and then pick what you want to add anew.
Chrissy has an iPhone 6, and she had to replace the screen twice. She's also suffering from overheating with her car navigation, and her calendar keeps erasing. Leo says it may be a good idea to reset your phone to factory defaults and starting from scratch. It'll erase the storage memory and reinstall the iOS. But back it up first. Then use it for a few days before you restore your backup. As for overheating, that may be your case. Try doing the car Nav without the case on and see if it overheats. If not, then it's time to get a new case.
Chuck is still using the iPhone 6 and is planning to get a new model soon. He hears that T-Mobile is merging with Sprint. Will his phone work after? Leo says the merger isn't a done deal... but if it is, his iPhone will probably work better since it's all LTE and his coverage will increase greatly.
Ann has an iPhone running iOS 13.3 and she can't see what her battery level is for her Beats headphones anymore. Leo says that the headphone profile is corrupted, and he recommends starting over. Remove the Bluetooth connection by unpairing it in the settings, and then re-pair. That should solve the issue.
Pete wants to know if he can change the battery in his iPhone 6 and how long will it last? Leo says that Apple will replace the battery for $99, and it should last as long as the original. It's rated for 500 recharges. It should last at least two more years with normal use.