iPhone

How can I retrieve deleted data from a smartphone app?

iPhone 5

Episode 1554

Laurie from Burbank, CA

Laurie's father had a security camera that would send videos to his iPhone. They've since been deleted, and he recently passed away, but she wants to find a way to recover them. How can she do that? Leo says that if the videos were deleted off the phone's SD card, they can be recovered. But another option is to look and see if there's a cloud backup option. If there is, the app may have uploaded the video to the cloud. There is a company called Cellebrite that can take the data off the phone as well.

Is iPhone more secure than Android?

Apple iPhone XS

Episode 1550

Ed from Clairemore, OK

Ed thinks the iPhone is more secure than Android because malware always affects Android, not Apple. Leo says that Apple keeps the iPhone more sandboxed and doesn't allow users to install anything but apps approved by Apple. Google, by contrast, allows alternative Android stores, but they do require all apps in the Google Play to be approved. Apple is only marginally more secure. Bottom line, Apple will protect his information, and Google will sell it.

How can I get my data to sync across all my iOS devices?

Apple keychain

Episode 1543

Corrine from Duarte, CA

Corrine is having issues with her Apple ID. Leo says that her iCloud account and her iTunes account can be different. Or she could have them be the same. She'll then need to have a password that goes with it. All of her app and website passwords can be kept in the Apple Keychain, but she'll have to be on the same account in order for it to work across her devices. She'll have to be sure to go into her iCloud and Keychain settings and make sure they're all turned on.