Mike got an iPhone from his daughter and wants to know how to use it. Leo says that the first thing he needs to do is remove it from Find my iPhone (using her iCloud password), then wipe it. Once that's done, he can reset the iPhone and insert a new SIM. Here's how - https://support.apple.com/en-us/HT201252
Kevin would like to select and delete multiple emails in Apple Mail on the iPhone. Just tap "edit" and then mark it, move it, or trash it. Leo says that one of the problems with the modern iPhone is that there's no standard user interface like the old Macs. That makes it difficult to do things like this when the UI changes.
Bruce wants to know why he's being asked for his iCloud password all the time on his iPhone 8. Leo isn't sure why this happens, but it's happened to him as well. It does go away eventually. Leo thinks it's just a bug. Leo suggests going into settings, and re-entering his passwords there.
Micah is thinking about doing a video podcast and wants to know how to do that with his computer. Leo says it's probably better to just use his smartphone for the video. It's far easier and he can even live stream directly. The iPhone is really easy and he can even use iMovie or Clips to edit directly on the phone itself and then share it online.
Laurie's father had a security camera that would send videos to his iPhone. They've since been deleted, and he recently passed away, but she wants to find a way to recover them. How can she do that? Leo says that if the videos were deleted off the phone's SD card, they can be recovered. But another option is to look and see if there's a cloud backup option. If there is, the app may have uploaded the video to the cloud. There is a company called Cellebrite that can take the data off the phone as well.
Jason's iPhone 6S battery is swelling. It's the third time it's happened. Leo says he'll have to go to Apple and have them escalate the issue. He should do that fast because the battery replacement program is ending. In fact, maybe he should make the case for a new iPhone 6S altogether.
Ed thinks the iPhone is more secure than Android because malware always affects Android, not Apple. Leo says that Apple keeps the iPhone more sandboxed and doesn't allow users to install anything but apps approved by Apple. Google, by contrast, allows alternative Android stores, but they do require all apps in the Google Play to be approved. Apple is only marginally more secure. Bottom line, Apple will protect his information, and Google will sell it.
Henry heard that Apple will be releasing a new version of AirPods. Should he wait? Leo says that there won't be a completely redesigned AirPod for another year, according to insiders.
Tim is tired of getting phones with overlays and corporate logos in the OS. Where can he get a simple, vanilla Android phone? Leo says that the Google Pixel 3 is what he'll want, and there's some great deals to be had. And with the new Night Shot mode, it's by far the best phone on the market right now. The key though, is to avoid getting it through a carrier.
Corrine is having issues with her Apple ID. Leo says that her iCloud account and her iTunes account can be different. Or she could have them be the same. She'll then need to have a password that goes with it. All of her app and website passwords can be kept in the Apple Keychain, but she'll have to be on the same account in order for it to work across her devices. She'll have to be sure to go into her iCloud and Keychain settings and make sure they're all turned on.