Chuck is still using the iPhone 6 and is planning to get a new model soon. He hears that T-Mobile is merging with Sprint. Will his phone work after? Leo says the merger isn't a done deal... but if it is, his iPhone will probably work better since it's all LTE and his coverage will increase greatly.
Ann has an iPhone running iOS 13.3 and she can't see what her battery level is for her Beats headphones anymore. Leo says that the headphone profile is corrupted, and he recommends starting over. Remove the Bluetooth connection by unpairing it in the settings, and then re-pair. That should solve the issue.
Pete wants to know if he can change the battery in his iPhone 6 and how long will it last? Leo says that Apple will replace the battery for $99, and it should last as long as the original. It's rated for 500 recharges. It should last at least two more years with normal use.
Micah's friend is going to Guatemala and he convinced her to get a new iPhone 11 for the trip. But her cell phone company won't take the phone unless they buy it from her. Leo says that's not true at all. The iPhone is unlocked by Apple. She may have to reset the APN so that the phone will download the proper network settings from US Cellular. One thing to consider is GOOGLE FI. It uses Sprint, T-Mobile, and US Cellular. It won't work an iPhone on anything except T-Mobile, but it will work with a Moto G7.
Steven recently bought an iPhone 11 and he's concerned about it getting wet. Is there a good waterproof case? Leo says that Lifecase is a great option. But you want to be sure you get one that it fits in. Don't use an old one. The phone also won't make a call in the lock screen, and facial recognition isn't working. Leo suspects Steven has a lemon on his hands and he should go back to Apple and ask for a replacement. You can also update iOS and see if that fixes any bugs.
Richard wants to know if the technology in his very ancient cell phones expires or not. Leo recommends calling directly since the functionality is specific to the carrier.
Richard is also curious about Rich Demuro's iOS book, and Leo suggests the modern edition since Richard should be running the latest iOS anyway.
If you have an iPhone battery swelling up and expanding, it's best to take the cell phone to your nearest Apple Store to get the battery replaced. The store may replace the battery for free since a bad battery can become a hazard (causing a phone to catch on fire or explode). Alternatively, an authorized Apple repair store could help fix the issue. For more on phone battery risk & safety information, check out Leo's recent episode of Ask the Tech Guy at https://youtu.be/LRfvgTFE9zk
Jeff wants keyboard shortcuts for his iPhone. Siri keeps misquoting him. Leo says that Siri, and other voice assistants, aren't too bright. But over time, it should adjust to your voice and style. Go to settings - general - keyboard - text replacement. Look in there. Leo also recommends using iOS 13 Shortcuts. That's a great way to customize your iPhone to do things you do all the time.
Hector is having an issue with emojis in voice to text on his iPhone. How can he stop it from happening? Leo suspects that your computer is caching it and accessing it again and again. Go into your settings, general, keyboards, text replacement. Look in there. It may be adding it. Also, look in iCloud and Google contacts to see if it's been placed there. It should eventually go away.