Scott got an Anker backup battery and sometimes he gets a warning that the accessory may not be supported, and it stops charging the phone. It even does it with the Apple charging block. Rich says that Apple has a program called Apple MFI (made for iPhone). If his accessory is MFI, then the culprit could be a failing cable. It could also be that his phone's connector could have some lint in it preventing his cable from connecting completely. Rich suggests taking a toothpick and sweeping it out. A gentle burst of canned air is a good idea too, but he should be sure to be gentle.
Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.
This week Apple announced the iPhone Xs, Xs Max, and Xr. Rich says it sounds like a drink you buy at the gas station. Why Apple dropped the "Plus" moniker is beyond Rich, because Plus and Max are really the same thing, except the new iPhone Xs Max has an edge to edge screen, rather than any sort of bezel.
Bob wants to know if it's safe to upgrade to iOS 11. Leo says it is, and not only that, but iOS 12 will be released next week along with macOS Mojave. Leo adds that iOS 11 was a really bad update, and even though there's been several fixes and updates to improve it, there's still a lot of shortcomings with it.
App of the week - Slow Shutter Cam. It will allow you to create a longer exposure by merging several shorter exposures. Great in low light. Motion Blur. $1.99 iOS.
Jack bought the HDMI adapter for his iPhone to watch video on the TV and it doesn't work! What can he do? Leo says that he gets this complaint a lot and there may be an update in iOS that broke the connection. It could be copy protection. But you'd think that if Apple sells the item, they wouldn't break it with an update. Apple says to be sure the TV is set to the right HDMI selection. It should work automatically.
Larry wants to use his camera with Be My Eyes on his iPhone, an app for the vision impaired. Leo says the first thing he'll need is a camera that can connect over Wi-Fi. Then he would need an app to allow him to remotely control it from the iPhone. Leo says that iOS sandboxes each app for security purposes, so one app can't compromise others, so he likely won't be able to use a separate camera with that particular app.
George is running out of room on his iPhone. How can he make space without deleting his photos and videos? Leo says the first thing to do is turn on iCloud to backup your photo storage. Also, use the replace photos with thumbnails option so that the originals aren't left on your phone. You may need to buy extra iCloud space though. So the other option is Google Photos. Download that app and backup your photos and videos to Google Photos. You get 15GB of uncompressed space, or unlimited high resolution space. All for free.
Bob is looking to dump his old flip phone for a smartphone. But he has bad eye sight and would like to transfer his contacts from his old rolodex to the smartphone. Leo says that Google Contacts is the best option. It'll sync to just about phone platform, as well as his desktop. He'll have to get the contacts into it first, and that will take some hand entry to type them all in. He may want to look into paying a college kid to do it.
George has an iPhone 7 Plus and the screen goes black when he's in Facebook. Leo says that it's possible that his case could be squeezing the phone, causing it to shut down. Also, restarting the phone once a week will clear out any code that could cause problems.
Scooter X says that in iOS 9, there was an issue where Facebook would go dark. So George should make sure he's updated. While he's at it, he should just uninstall Facebook and download and reinstall the app. There could be a problem with Facebook. There was something similar happening a few years ago.