Joey wants to know how to do a remote desktop with his home computer so he can work. Will remotePC.com handle it? Leo says that remotepc.com is a good middle man since remote desktop requires one to open up a port on the router to do it. RemotePC handles that for users. RemotePC also allows users to use a phone in the same fashion.
Tom wants to know what Apple has done with the iPhone 11 camera. He's having issues with editing the software. Leo says that's likely because Apple has adopted the HEIC image codec, which is a new standard that not every program supports. He can change the format in camera settings, but he can also export it as RAW or JPG when sharing. Leo says that Apple saves full-res versions on iCloud, while caching lower-res versions on the iPhone. So when users open it in the photo editor, they have to wait for the phone to download the full-res version before the app can open it.
Jim has a Motorola car kit for Bluetooth, but his iPhone 8 won't pair to it. Leo says general Bluetooth software may have been updated beyond what the car can support. The two products are probably incompatible, unfortunately.
A new iPhone will be coming next month, and as of now, most retailers are experiencing a shortage of mobile phone handsets since FoxConn factories have been shut down and retooled to create masks to combat the Corona Virus.
Mark has an iPhone 7, but it's stopped notifying him when he gets a new email or text. Leo recommends trying a different notification sound. But it could be time to back up the phone and then start over. He can do that with iTunes. Then do a complete reset.
Clean up or edit the accounts on your iPhone (iOS 13) by looking under Settings > Passwords & Accounts. This allows you to see what accounts reside on your iPhone, such as iCloud and Gmail. You can add new ones or delete accounts that you don't need anymore. If you have a malfunctioning auto-login process, such as one your workplace set up for you, you may want to delete the account and re-add it after consulting your IT coworkers. Random pop-up error messages can get quite annoying, after all.
After the latest iOS 13 update, he gets an incorrect exchange password error. Leo says that Exchange is a Microsoft business email account. Go to Settings. Passwords and Accounts. Look and see if there's an Exchange account listed. If it is, the choice is to reconnect or delete it.
Randy wants to know if the iPhone is more secure than Android. Leo says that mobile phones are now so mature, that they are all roughly the same. Android or iPhone. It comes down to which OS one is more comfortable with.
To manage music on your iPod, you will need to use iTunes (even on a Windows PC). Use the "sync" feature to only sync "checked" songs, as unchecked songs in the music library can be removed. Make sure there are copies of each of your music files on your computer. In the library. you can sort tracks by artist, album, and custom playlists. If you uncheck all, then you can basically clear your iPod of space and then pick what you want to add anew.
Chrissy has an iPhone 6, and she had to replace the screen twice. She's also suffering from overheating with her car navigation, and her calendar keeps erasing. Leo says it may be a good idea to reset your phone to factory defaults and starting from scratch. It'll erase the storage memory and reinstall the iOS. But back it up first. Then use it for a few days before you restore your backup. As for overheating, that may be your case. Try doing the car Nav without the case on and see if it overheats. If not, then it's time to get a new case.