iPhone

Should I Update My Backup iPhone SE?

 iPhone SE

Episode 1640

Max from West LA, CA

Max has an iPhone SE, and he recently upgraded to iOS 13. He bought a second one to keep, just in case. Will it work when he needs it? Rich suggests unboxing the phone and keeping it up to date as new updates occur. He doesn't know what may happen in the future. But the update runway may not be all that long. Still, if he waits to update it, the phone may not be able to connect to the update servers a year or two from now. So keep it updated. 

Why can't I sync my iPhone?

iPhone 11

Episode 1639

George from Victor, MT

George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync. 

Is there an alternative calendar for the iPhone?

BusyCal App on iPhone

Episode 1636

Alice from Vancouver, WA

Alice recently updated her iPhone to iOS 13 and she can't use her calendar with it. When it launched, it was kind of a mess and Leo says that Apple is updating iOS 13 almost weekly since it came out. Vs. 13.2 is about to come out, which not only will solve those problems but will have an update to the camera as well. Leo recommends Fantastical. It's much better. BusyCal is another.

Why am I getting so many notifications after updating my phone?

iPhone 6S+

Episode 1635

Rich from Worcester, Massachusetts

After upgrading his iPhone 6S+ and his son's iPhone 7 to 13.1.2, Rich's phones began to get a bunch of old email notifications from Apple's mail application. Leo thinks it could be something within his iCloud client that's causing his phone to popup old email notifications, so it's best to check there. It is also possible that during the update to 13.1.2, the update could have done something to the iCloud application on Rich's phones. Unfortunately, when these issues occur with the app on the phone, it can be reflected in the iCloud client.

How do I stop notifications from popping up on my phone?

iPhone 6S+

Episode 1635

Diana from Beverly Hills, California

Diana is having issues with her iPhone 6S+ camera after the Apple Store updated her phone to the latest supported software, has had notifications popping up more frequently, and wants to fix it to continue using it. Leo says you can uninstall the apps on your phone to clear up space & anything that would be bogging down the use of your camera. You can also disable notification popups within your apps, but you will need to do it manually with each app.

Can I Return My iPhone for a Better Model?

iPhone XS Max

Episode 1634

Mark from Brooklin, Ontario

Mark just upgraded to the iPhone XS. But now he's having buyer's remorse because it feels smaller than he's used to. Should he return it? Leo says to bring it back and get the iPhone XS Max. It'll also have a longer battery life. In fact, go with the iPhone 11 Pro Max, it's got an even bigger battery. Users can usually return a phone after a few days, so go for it.

Is There an App/Device to Help Those With a Speaking Condition?

Touch Voice

Episode 1630

Pat from Orange County, CA

Pat has a friend who can't speak and needs a device that he can type on, and then prints out to someone's mobile device so they can have a conversation. It also needs to be multi-lingual. Leo says that smartphones are great for that. He can use Apple Messages on the iPhone to do that. Leo recommends checking for Independent Living Resource Centers.

What Happened to My Contacts in My iPhone?

Contacts

Episode 1626

Steven from San Antonio, TX

Steven logged into the hospital internet on his iPhone, and he lost all his numbers. It reverted back to an old phone backup. Leo says that's an odd thing. Sync is notoriously troublesome because it doesn't usually know what version is the current, official version. Look at all the accounts the phone is logged into and see what account syncs to the contacts. That is usually what happens. Users wind up logging into a different account, and it wipes out the existing contacts.