Jason's iPhone 6S battery is swelling. It's the third time it's happened. Leo says he'll have to go to Apple and have them escalate the issue. He should do that fast because the battery replacement program is ending. In fact, maybe he should make the case for a new iPhone 6S altogether.
Ed thinks the iPhone is more secure than Android because malware always affects Android, not Apple. Leo says that Apple keeps the iPhone more sandboxed and doesn't allow users to install anything but apps approved by Apple. Google, by contrast, allows alternative Android stores, but they do require all apps in the Google Play to be approved. Apple is only marginally more secure. Bottom line, Apple will protect his information, and Google will sell it.
Henry heard that Apple will be releasing a new version of AirPods. Should he wait? Leo says that there won't be a completely redesigned AirPod for another year, according to insiders.
Tim is tired of getting phones with overlays and corporate logos in the OS. Where can he get a simple, vanilla Android phone? Leo says that the Google Pixel 3 is what he'll want, and there's some great deals to be had. And with the new Night Shot mode, it's by far the best phone on the market right now. The key though, is to avoid getting it through a carrier.
Corrine is having issues with her Apple ID. Leo says that her iCloud account and her iTunes account can be different. Or she could have them be the same. She'll then need to have a password that goes with it. All of her app and website passwords can be kept in the Apple Keychain, but she'll have to be on the same account in order for it to work across her devices. She'll have to be sure to go into her iCloud and Keychain settings and make sure they're all turned on.
Barry's Bluetooth connection in his Infinity keeps dropping his iPhones when he's listening to Amazon music. Leo says that Bluetooth is really finicky, but it's all we've got. It shouldn't happen, but chances are, the problem is on Infinity's end and not Apple's. It could also be an issue with Amazon Music. He should try using iTunes and see if the problem is repeated. He should also check his app settings that could change the behavior. Maybe the app thinks he's getting a call and it's "ducking" the audio.
Sophia's notification volume is too low on Bluetooth. Leo says that there are different volume settings for listening to music, watching a video, getting a call and even notifications. So she'll need to go into the settings to find it. She'll also want to be sure her Bluetooth volume is up.
Kevin wants a wireless Bluetooth connection to his mobile device so he can be hands-free. Leo likes the headsets that have a wrap around your neck, but it contains a huge battery to let you listen for hours. Motorola headsets are great. Jabras are also good. These VaVa Moovs have nine hours of battery life and support APTX Bluetooth. The Anker Soundcore is a good speaker option.
Tom has been trying to get his friends to put their emergency health information in their iPhone. Leo says it's called I.C.E., for In Case of Emergency. It allows first responders to access vital information from a mobile phone without having to unlock it. It's called Medical ID, which enables users to put in emergency contact information, blood type, and other medical data.
Tom's wondering how he can do this on Android, though. Leo says Samsung has an ICE feature. But he could also have an ICE message created on his lock screen image.
When Ann is on the phone and gets another phone call, her iPhone is automatically putting her existing call on hold and picking up the next call. Leo says that shouldn't be happening. She should be given the choice of putting her call on hold, sending it to voicemail, or hanging up and taking the call. It's usually when she's using it on speaker phone. Leo says that it could be that Siri is being triggered, but it's unlikely. It could be a hardware glitch, but that's going to be difficult to replicate.