Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.
Millie wants to know what the best mobile phone is. Rich says that the four best are the iPhone, the Samsung Galaxy S10, the One Plus, and the Google Pixel 3. Google's Pixel 3 has the best camera for all situations, but that's about where it ends. The iPhone is the best all around, followed by the Samsung Galaxy S10. More likely it comes down to what she really wants to do with it, and Rich recommends asking her friends and family what they have. Get what they have and she can always ask for help or interact with them easily.
Larry got a new iPhone XR for a great price and was able to trade in his old iPhone. Leo says that the iPhone XR is the best iPhone out there for battery life, power, and price. It's the sweet spot. He was also thinking of using the eSim feature for his carrier and then using the SIM for a second line for data. Leo says second line phones are very popular in Europe, and iOS has the eSim option as a result. But it's such a new technology that not even the carrier gets it. Leo recommends talking to the Apple Store geniuses who can set Larry up.
Stu got a new phone number for his iPhone and he keeps getting calls about paying a student loan. How can he prevent the phone from ringing on unwanted calls? Leo says that he can get a Google Voice number and then use it to filter out the phone calls that aren't in the contact list. He can also use an app called Nomorobo. or True Caller to filter them out. Lastly, he can block it from the carrier itself, but these calls often change the caller ID to thwart it.
Bill is having issues with losing the internet on his iPhone X. Leo says that this is a known issue with the iPhone X, and he thinks it may be a manufacturing issue. He recommends bringing it into the Apple Store. Since he loses connectivity on his network, and it comes back after he reboots the router, that leads him to believe that the router is losing the iPhone's IP address. He can set a static IP address on the phone in the settings, but he'll have to go into the router settings to reserve the IP address. A new router could solve this issue, but don't spend money unless necessary.
Mike got an iPhone from his daughter and wants to know how to use it. Leo says that the first thing he needs to do is remove it from Find my iPhone (using her iCloud password), then wipe it. Once that's done, he can reset the iPhone and insert a new SIM. Here's how - https://support.apple.com/en-us/HT201252
Kevin would like to select and delete multiple emails in Apple Mail on the iPhone. Just tap "edit" and then mark it, move it, or trash it. Leo says that one of the problems with the modern iPhone is that there's no standard user interface like the old Macs. That makes it difficult to do things like this when the UI changes.
Bruce wants to know why he's being asked for his iCloud password all the time on his iPhone 8. Leo isn't sure why this happens, but it's happened to him as well. It does go away eventually. Leo thinks it's just a bug. Leo suggests going into settings, and re-entering his passwords there.
Micah is thinking about doing a video podcast and wants to know how to do that with his computer. Leo says it's probably better to just use his smartphone for the video. It's far easier and he can even live stream directly. The iPhone is really easy and he can even use iMovie or Clips to edit directly on the phone itself and then share it online.
Laurie's father had a security camera that would send videos to his iPhone. They've since been deleted, and he recently passed away, but she wants to find a way to recover them. How can she do that? Leo says that if the videos were deleted off the phone's SD card, they can be recovered. But another option is to look and see if there's a cloud backup option. If there is, the app may have uploaded the video to the cloud. There is a company called Cellebrite that can take the data off the phone as well.