Miciel wants to know if he can replace the screen in the iPhone 6 Plus. Leo says that Apple makes it really hard to change parts in the iPhone now and Apple will disable the touch ID fingerprint reader if he does. They want to do it because that's the only way to maintain the secure chain of custody of his fingerprint.
John has an iPhone and the connector broke inside the phone. Can it be repaired? Leo says it could be. John should find a good iPhone repair store and they'll be able to pull it out. Or if he has a pair of really fine tweezers, he can turn off the phone and then try and pull it out.