Mark has an iPhone 7, but it's stopped notifying him when he gets a new email or text. Leo recommends trying a different notification sound. But it could be time to back up the phone and then start over. He can do that with iTunes. Then do a complete reset.
Ed has an iPhone 7. He's blind and he relies on Siri to do everything he needs. Leo says that the iPhone is a great phone for the blind because of its accessibility features. Ed finds, though, that the battery isn't as strong as it used to be and it dies while he's using it all the time. Leo says that the lithium-ion batteries are rated for 500 charge/discharge cycles, which is about a two-year window. But the good news is, that Apple will replace the battery for $49. Are there alternatives?
Alice's iPhone 7 will change its signal from 1 bar to 5 bars even when she's not moving. What's the deal? Leo says that Alice's iPhone has a weak signal where she's located. Also, antenna signals can be attenuated depending on how she holds her phone, but it's likely she's just in a bad area for cell reception. But Leo says that since she also has the problem elsewhere, it may be a physical issue. And since Alice has had that phone for a few years, it may be time to get a new phone. One way to verify is to put a SIM card in from another carrier. If the problem persists, it's the phone.
Max has read that the iPhone 7 emits twice as much radiation than any other phone and he's concerned his wife is being exposed. Leo says that radiation coming off a phone is "non-ionizing," which means it poses no harm to people. There is no evidence that cellphone use contributes to brain cancer. In fact, brain cancer statistics have gone down over the same time as smartphone use has gone up.
Bernie's current mobile phone is the iPhone SE 128GB, and it has 89% battery life. Leo says that's pretty good and he probably can get another few years with it. Should he buy more than one and keep them in the drawer until the current one dies? Leo says not really. Apple will replace the battery for $99 if he really wants it. The iPhone SE has been discontinued, but the iPhone XR is similar but upgraded, and currently, the iPhone 7 is taking the SE's place.
Scott got his daughter an iPhone 7 and he wants to know the best way to lock it down to protect her online activity. Leo says that there are parental controls built into the iPhone, but there are apps that really take it to a new level. He can block apps and features as well. He can even white list numbers that would allow calls while disallowing others. He should also look at what restrictions the carrier offers. There are kid friendly browsers. iBlacklist will filter calls and SMS.
Myron is considering trading in an old iPhone 6S Plus, giving his wife his iPhone 7 Plus and going with the Essential Phone. Leo says it's a great deal because it's a flop sales-wise. It's too bad because it's a really good phone. It had an issue with a crashing camera app, but that has since been fixed along with other housekeeping fixes. Leo now says that the Essential Phone is flawless and one of the only phones running Android 8. It's also $200 off right now. It has a super fast Snapdragon processor and OLED screen with no bezel.
Paul got a great deal on the iPhone 7, but now that the iPhone 8 is out, he's wondering if he should take it back and get the iPhone 8. Rich says that the iPhone 7 is a year old, and he'll only spend another $100 to get the iPhone 8. It'll be faster, have a better camera, and double the storage. It's definitely worth paying the extra money, and since he's within his two week return period, he should go for it. But Paul may also have to pay a restocking fee. So it's best to ask about that. He won't want to pay $50 for that mistake.
Rob's daughter has an iPhone 7 and she needs more battery life to get her through the day. Jason says that a case that has an extended battery built in is a good option. What does MFI mean? Jason says that MFI stands for Made for iPhone — certified products that work with the iPhone. Mophie is a very popular brand, and their Juice Pack Air is their current model. It would make the phone heavier and bigger, but it will work.
Nancy wants to know what the new iPhone will be like and when it will be out. Leo says the iPhone 7s is what is due. It's also the 10th anniversary for the iPhone, so Leo suspects that there will be three new iPhones including the iPhone 7s, iPhone 7s Plus, and then a higher end iPhone which have an edge to edge screen. It will also likely be more expensive.