iPhone 6s

Can I Replace My iPhone 6s Battery?

 iPhone 6S

Episode 1644

Charlie from Hanover, MA

Charlie says that his old iPhone 6S is losing battery life. Leo says that the phone is just plain old. The batteries of mobile phones usually handle about 500 complete charges. After that, they start to degrade quickly. Unfortunately, Apple's $39 battery replacement deal has passed, and as such, it'll cost over $100 to get it replaced. 

He bought a battery from Amazon, but the phone says it charges less. Leo says he might've bought a counterfeit battery from Amazon. Go to Apple. Pay the $100 and let the genius replace it. It's worth it. 

Why can't I unlock my iPhone?

iPhone 6S

Episode 1466

Nick from Marina Del Rey, CA

Nick has an iPhone 6S that he uses as a backup phone. He wants to unlock it for a trip to Europe, but neither T-Mobile nor Apple can unlock it. What can he do? Leo says that T-Mobile should be able to unlock it. It's their carrier lock. Leo recommends tweeting John Legere of T-Mobile (@JohnLegere). He pays attention to his Twitter feed and Leo bets he'll get back to him with someone to talk to.

Leo says he could also go to an independent cell phone store. They have great talent to unlock phones and could solve it.

Why is my iPhone shutting down?

iPhones

Episode 1417

Brad from Los Angeles, CA

Brad and his wife both have iPhones and they shut down with 15% left. What gives? Leo says it's a software thing. In essence, the phone is making a guess and as a phone gets older, it has less capacity. So that estimate can get more inaccurate the older the phone gets. Batteries can be recharged about 500 times, and as it gets closer to that number, it gets more inaccurate. Brad doesn't want to buy a new phone, though, and Leo says he doesn't have to. He can go into Apple and request they replace the battery. It's about $100. Can he do it himself? Leo says maybe.

What's an Android alternative to the iPhone 6S with good battery life?

Samsung Galaxy S7 Active

Episode 1347

Gary from Laguna Nigel, CA

Gary's iPhone 6S has an issue with his battery suddenly dying, which seems like it should be part of the recall, but Apple says it isn't, and won't fix it. Leo says that's terrible! They should support it. The best he can hope for is getting a replacement for $200. So Gary wants to go Android, but he needs good battery life. Leo says that the Motorola Z Phone or the Sony Xperia have the best battery life for Android phones.

Will resetting my iPhone speed it up?

Apple iPhone 6s and 6s Plus

Episode 1324

Josh from Wichita Falls, TX

Josh has an iPhone 6s Plus and he's thinking that it's been slowing down lately. Should he wipe the phone and start over to get it to run faster? Leo says that he can, but it really won't help much. He can backup his phone and then restore it. Apple has changed the process and the apps have to redownloaded and installed, though. An older phone may have the need to wipe and speed up, but a newer phone like the 6s Plus shouldn't need it.

Should I buy a new iPhone or wait for the iPhone 7?

Apple iPhone 6s

Episode 1298

Rojit from California

Rojit is getting an iPhone for father's day and he wants to know if he should wait for the iPhone 7. Leo says that if he can wait until September/October, then he'll get the latest and greatest running iOS 10. We know that it's coming in the fall. We also hear that there will be an improved dual camera, and the talk is that Apple is going to eliminate the headphone jack and use the Lightning port. It may not be enough to wait for. If he got one today, he'll be fine. Then he'll be set up to get the iPhone 7s next year.

Is the iPhone waterproof?

Apple iPhone 6s

Episode 1239

Dan from Goldsboro, NC

Dan dropped his iPhone 6s this week, and found it lying in a puddle at a parking lot in the rain. The great news was it still works! Leo says that Apple has placed additional silicon seals around it to make the iPhone water resistant. Not waterproof, though. There is still a little piece of paper inside it which turns red when wet.

Can I use my new AT&T iPhone with T-Mobile?

Apple iPhone 6s and 6s Plus

Episode 1223

Evan from Los Angeles, CA

Evan bought an iPhone 6s Plus on the first day. He hears there's a different phone for AT&T, though. Leo says that's true. The AT&T iPhone is different, but only in that it has an extra band. Leo says that's not a bad thing as the AT&T model has a lower frequency to pass through walls. But can it work with other carriers? Leo says that nobody has really addressed it, but with all the bands that it has, it's a question an RF engineer might be able to answer. Leo's betting if he put the SIM in it, it should work in most cases.