Curtis has an iPhone 5S and is concerned that about the iOS 13 update. Rich says that the 5S is too old for iOS 13, but he can upgrade to iOS 12. Curtis also has an Apple Watch and it's not connecting to his iPhone. Rich says that the best thing to do is go to the Apple Store and talk to a genius. They always have the right solution to connect.
Barbara has an iPhone 5S that keeps bugging her to install iOS 11. Should she? Leo says if Apple thinks it can run it, then she can run it. Security improvements are a good benefit. Also, some apps may not run without it. But the reviews say it will slow it down. It will still be faster than an iPhone 5 running iOS 10, though. So she should go ahead. It'll be usable. She should check out this article at arstechnica.com.
Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.
Christie was given an iPhone 5S with AT&T for a gift and she uses Sprint. How can she use it? Leo says there's an issue with wireless frequencies, so she can't use it on Sprint. But she may be able to use it with T-Mobile. Leo uses T-Mobile in Northern California in urban areas.
Diane updated her iPhone 5S to iOS 8 and now it's not running properly. She clicks on one app and another one opens. Leo says that there's always the potential of something going wrong when updating an operating system. It's like trying to pull a table cloth out from under dishes and trying to put another table cloth in its place.
Mark got an iPhone 5s from a friend that had a "dog bite" in it. It will work connect via 4G, but not via 2.4GHz Wi-Fi (5 Ghz is fine). Is it worth fixing? He's tried DFU'ing it. Should he try iFixIt? Leo says he can look on iFixIt and get a teardown of the phone to see if the parts that don't work will be replaceable. Some aren't. Leo says it may be the antenna that is damaged. If he can replace the antenna or the Wi-Fi radio, then he should be OK. If it's soldered onto the circuit board, then he's out of luck.
Tom's contract with Verizon is almost up and he's thinking of moving to another carrier. Leo says that Verizon is on CDMA and T-Mobile and AT&T is on GSM. But pretty soon all will be on LTE, so it won't matter anymore. He wants to move to a no contract carrier. His mother wants to get an iPhone 5S. Can he get that off contract? What about the iPhone 6? Is that coming in the fall? Leo says that's the speculation. Will it be larger? Leo says nobody really knows. There's been pictures of larger screens, but they're prototypes.
Jonathan is looking to make "the Switch," from the iPhone to Android. He has an iPhone 5S and he isn't happy with AT&T. Leo says that the iPhone 5S is unlocked and as such, Jonathan could bolt and take that phone to T-Mobile. T-Mobile may even pay him to do it.
RJ is looking to upgrade to his first smartphone. He has an old Apple Computer running Snow Leopard. Leo says that since RJ is in the Apple universe, the iPhone is probably the best option. It's certainly the most popular for Mac users. But for someone who has never used a smartphone, a Windows 8 phone is also a great option. It doesn't have as many apps, but as someone just starting out, he won't miss them. Nokia makes the best ones. Android may be a bit too much for a beginner, but that's the third option.
Michele's daughter is going overseas and she has an iPhone 4S. How can she use a local SIM while she's there? Leo suggests upgrading to the iPhone 5, 5C or 5S through Verizon. It's a world phone and she can then use a local SIM when she gets to where she's going. Asking Verizon to unlock the 4S may not work because it wasn't a GSM phone. And that iPhone 4S wouldn't work where she's going anyway. So upgrade and then you can do what you want.