Sarah is a professional artist who's traveling to Japan for an art gallery showing of her paintings. Will she have trouble connecting with her mobile device? Rich says it used to be that way, but now he recommends checking out prepaidwithdata.wikia.com. You can also call AT&T and get their Passport. It's $10 a day and it will cover mobile data charges around the world. The other option is to rely on your hotel wifi. You can also download Google Maps before you leave the hotel. It'll be listed under "offline maps" and it won't use your data. Apple Maps will also work well in Japan.
Sarah would like to go paperless in her office. How can she do that? Rich says that Sarah's Samsung Galaxy Note 10 has a built-in scanner capability and you can simply take a picture of your stuff and then use a scanning app that will then store your documents into the cloud, like in Evernote or Google Drive. Evernote's premium edition lets you search within it. But it's also proprietary, so Rich says that Google Drive is a better option. Scannable is Rich's favorite (iOS only). Google Drive will also directly scan using the "plus sign."
Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem.
Tom's iPhone 5S died, and he bought a new iPhone 8. But he's not having luck with the 3D touch option. It just doesn't respond. And at other times, it seems overly sensitive. What is going on? Rich says that since the phone is still under warranty, it'll be worth going to the Apple Store and have the digitizer tested. If you don't have one nearby, Best Buy is now an authorized iPhone service center. A reboot of the phone will also help.
Scott's company is shifting to using the iPhone from laptops and needs a keyboard for it. Rich says any Bluetooth keyboard will work, and he recommends the Logitech K480 ($50) or the Logitech Keys to Go. Is there a wired option? Rich says it's possible that you could get a wired to Bluetooth adapter. But if your company locks down the Bluetooth, you may be out of luck.
Curtis has an iPhone 5S and is concerned that about the iOS 13 update. Rich says that the 5S is too old for iOS 13, but he can upgrade to iOS 12. Curtis also has an Apple Watch and it's not connecting to his iPhone. Rich says that the best thing to do is go to the Apple Store and talk to a genius. They always have the right solution to connect.
Max has an iPhone SE, and he recently upgraded to iOS 13. He bought a second one to keep, just in case. Will it work when he needs it? Rich suggests unboxing the phone and keeping it up to date as new updates occur. He doesn't know what may happen in the future. But the update runway may not be all that long. Still, if he waits to update it, the phone may not be able to connect to the update servers a year or two from now. So keep it updated.
Trina is having issues with green dotes appearing on her iPhone photos. Rich says that there may be some reflection going off the lenses. It shouldn't happen, but lens flares do happen when users aim the camera towards a strong light source. Rich recommends using SnapSeed's healing mode to solve it. It works really well.
Micah has to get a new iPhone and he's thinking about the iPhone 11 Pro because of the camera. Leo says that's a great option, because the iPhone 11 Pro is going to have a new computational photography technique called "deep fusion." Micah is going to love it.