iPhone

Why Can't I Save Custom Labels Within My iPhone 12 Contacts?

iPhone Contacts

Episode 1797

Rod from Desert Hot Springs, CA

Rod has an iPhone 12 Pro Max, and when he tries to create a custom label for his three phone numbers, the labels disappear and are replaced by "home." The custom labels disappear. Leo says it could have to do with Syncing. If you're syncing to something that doesn't understand the custom labels feature, that could do it. Look into contacts, then accounts, and see what you're syncing with. See if it syncs with iCloud. If it's Outlook, it may be that Outlook doesn't support custom labels. Google Contacts doesn't mind.

How Can I Get Email on My iPhone?

Outlook

Episode 1794

Vivian from Riverside, CA

Vivan can't seem to figure out how to get her Outlook email on her iPhone. Leo says first go to outlook.com and log in to see if she can get mail there. Once that's verified, then she should be able to go into the iPhone's mail settings and input all the login information into the mail app settings.

Settings->Mail->Accounts->Add Account. Then select the Outlook.com option and input all your login information. Then she will be able to log into the mail app and get the mail.

How Can I Move My Ringtones Over to My New iPhone?

iPhone 12 Pro Max

Episode 1792

Laurel from Irvine, CA

Laurel recently switched to an iPhone 12 Pro Max but is having trouble moving her ringtones over to it. She got it into GarageBand, but that's as far as she can get. Leo says that there's a video on how to do it on Hands-On Mac here. She will need to export to AAC M4A, and then rename it to an M4R extension. She can then transfer it from her iPad to her iPhone via AirDrop. 

Apple Spring Event Loads Up with New iMacs, iPads, and AirTags

purple iPhone

Episode 1791

In a prerecorded event that lasted almost an hour on the dot, Apple held their annual Spring Event and introduced the latest M1 iMac, M1 iPad Pros, updates to AppleTV, and finally the launch of the Apple Air Tags. Apple also announced a purple iPhone, and the ability for customers to build credit through the Apple Card.  The Apple Air Tags will signal where your lost devices are, from keys to just about anything. Apple also added that any time an iOS device comes within range of an Air Tag, the tag will phone home and let the owner know where they are. That's pretty cool.

What Do I Do With a New iPhone I Don't Need?

iPhone 12

Episode 1784

Diane from Norco, CA

Diane recently discovered that someone used her credit card to buy an iPhone 12, and it was shipped to her, not the person who made the fraudulent charge. She has disputed the charge, but Apple doesn't seem to want the phone back. Being that she's not an Apple person, what does she do with it? Leo says you can use it, but there may be someone in the family if you don't want it. Leo guesses that she can always sell it on eBay. Apple doesn't tie it to you until it's activated. You could try activating it first.

Is the YubiKey More Secure for 2 Factor Authentication?

YubiKey

Episode 1783

Ed from Fort Wayne, IN

Ed wants to know if he can use a YubiKey authenticator with his iPhone. Leo says it works great with the iPhone. It's what he uses every day, and he thinks that a hardware key is the best two-factor option. How does it work? Leo says you can get one with a Lightning connector or use the NFC mode and tap it on the phone.

Will it work for Linux? Leo says most flavors of Linux, yes. But there are a few that don't support it, but you can add some code to it to make it work. Here's how.

Should I Get an iPhone or iPad?

iPhone

Episode 1768

Tom from Riverside, CA

Tom is looking to get an iPhone or an iPad for work. He's never had one. Leo says to get an iPhone first. Get used to it. Then if he needs an iPad, he can go from there. He will also need an AppleTV if he wants to push the screen from the iPhone to the TV. It's called AirPlay. Plus, modern TVs can cast directly from the iPhone or iPad without an Apple TV because Apple TV is built-in. The Vizio Smartcast is a good one. 

Use Apple's Family Sharing With Up to 5 Others Members

If you want to let a family member use some of your favorite apps, media content, and iCloud storage, use Apple Family Sharing. It lets you share stuff with up to five family members, from music to TV+ movies. This is also useful for letting family members use your device without letting them know your individual Apple ID. As an adult (the organizer), just invite the others to join, then select which services can be shared. The other members still see their own personal content and recommendations personalized for their Apple IDs.