iPhone

Use Reputable Apps to Scan Sensitive Documents

If you are scanning important, sensitive documents with your cell phone and sending those files over the internet, make sure to use an app from a reputable, reliable company. Do not use apps from relatively unknown developers, where images could potentially be intercepted. On Android phones, use Google Drive's scan option. On iPhone, open the Notes app and hit the + sign, then tap the "Scan Documents" option. Evernote Scannable is also a legitimate high-quality (free) scanning app.

Should I Buy an iPhone 7+?

 iPhone XR

Episode 1583

Barbara from Huntington Beach, CA

Barbara has an iPhone 6, but she needs a new screen. Would the iPhone 7+ be a good upgrade? Or should she buy the newer iPhone XS Max? Rich says that the iPhone 7 is three generations back, so it could depend on the price. $425 seems a bit pricey compared to what the iPhone XR gets her. Also, a phone three generations back would have to still work with new apps that require more horsepower. So Rich says the iPhone XR is a better buy because she's putting her best foot forward for the future.

Why can't my iPhone Charge to 100%?

 Apple battery case.

Episode 1583

Mike from Portland, Oregon

Mike has an iPhone and is using the Apple battery case. But he can never get the charge up to 100%. What gives? He took it to the Apple Store and the geniuses want him to reset, then set it up from scratch. Rich says always set up a phone from scratch, rather than restore the apps from iCloud. And if there's an app that's draining the battery, users are more likely to recognize it from scratch, rather than restoring from iCloud. But Rich also recommends looking to see if Mike's battery is affected by the recent recall.

What's the Best Mobile Phone?

Best Mobile Phone?

Episode 1582

Millie from Tehachapi, CA

Millie wants to know what the best mobile phone is. Rich says that the four best are the iPhone, the Samsung Galaxy S10, the One Plus, and the Google Pixel 3. Google's Pixel 3 has the best camera for all situations, but that's about where it ends. The iPhone is the best all around, followed by the Samsung Galaxy S10. More likely it comes down to what she really wants to do with it, and Rich recommends asking her friends and family what they have. Get what they have and she can always ask for help or interact with them easily.

What is the eSim Feature of the iPhone XR and Can I Use It?

 iPhone XR

Episode 1580

Larry from Temecula, CA

Larry got a new iPhone XR for a great price and was able to trade in his old iPhone. Leo says that the iPhone XR is the best iPhone out there for battery life, power, and price. It's the sweet spot. He was also thinking of using the eSim feature for his carrier and then using the SIM for a second line for data. Leo says second line phones are very popular in Europe, and iOS has the eSim option as a result. But it's such a new technology that not even the carrier gets it. Leo recommends talking to the Apple Store geniuses who can set Larry up. 

How Can I Block Unwanted Calls on My Phone?

Google Voice

Episode 1573

Stu from Santa Ana, California

Stu got a new phone number for his iPhone and he keeps getting calls about paying a student loan. How can he prevent the phone from ringing on unwanted calls? Leo says that he can get a Google Voice number and then use it to filter out the phone calls that aren't in the contact list. He can also use an app called Nomorobo. or True Caller to filter them out. Lastly, he can block it from the carrier itself, but these calls often change the caller ID to thwart it.

Why does my iPhone drop WiFi all the time?

iphone x

Episode 1573

Bill from Huntington Beach, California

Bill is having issues with losing the internet on his iPhone X. Leo says that this is a known issue with the iPhone X, and he thinks it may be a manufacturing issue. He recommends bringing it into the Apple Store. Since he loses connectivity on his network, and it comes back after he reboots the router, that leads him to believe that the router is losing the iPhone's IP address. He can set a static IP address on the phone in the settings, but he'll have to go into the router settings to reserve the IP address. A new router could solve this issue, but don't spend money unless necessary.