An Apple ID helps unify your personal use across multiple Apple devices, such as iPhones, iPads, and MacBooks. If you have forgotten the password to your Apple ID and need to reset it, head to iforgot.apple.com and enter your ID name. The website will ask you some questions to verify ownership, but soon afterward you will be given the opportunity to change your password.
Jeffrey recently left his work and he got to keep the iPad Pro. But it's locked with Microsoft intune. What can he do? Leo says that you can probably unenroll it. It requires a certificate to support Apple's MDM (mobile device management). So delete the iTunes certificate and then delete the app. If you can't get into the iPad, try booting into DFU mode. You can do that by googling your iPad model and DFU, and you can get step by step on how to do that. DFU will then restore the iPad to factory defaults.
Richard's wife is having problems with the iPad intermittently freezing up as she's typing on the screen. It'll be unresponsive for a while and then catch up. But the Genius Bar can't find anything wrong with it. Leo says that intermittent problems are difficult to diagnose. Turn it all the way off. Then power it back on. That will reboot it.
The iPhone 12 uses magnetic technology for MagSafe connection, but that may also interfere with medical devices like pacemakers. If you use a pacemaker and tend to keep your iPhone in your shirt pocket (around the chest), it may be a good idea to place it in your pants from now on. Apple recommends keeping their product at least 6 inches away from your medical device, and consulting with your physician for more accurate guidelines. This also goes for other magnetic Apple items like AirPods and iPads.
Apple recently released their $99 MagSafe Battery Pack for iPhones. If you have an iPhone 12, you can place the battery pack on the back of your phone and it will magnetize/charge. If you're the kind of person to run out of battery while on the road and away from wall outlets, you may want to consider something like this product....but possibly from another company (Anker). The Apple MagSafe Battery Pack is just too overpriced.
Your Apple ID is an account used to unify your obtained media/apps/content amongst your Apple devices. You do not need to create a new one for each new Apple machine you buy. Ideally, you'll keep one personal Apple ID for life. If you accidentally made a new ID, despite having all of your purchased content on an old ID, just don't use the new one. Log out in System Preferences, then log into your more fully-loaded Apple ID.
Patrick is a rideshare driver, and he uses Number Sync to connect his iPad to his mobile phone. It's from AT&T. Do other carriers do it? Leo says that it's exclusive to AT&T. TMobile does have its own called "Digits." So check that out. Either way, it allows you to make and receive calls on any compatible device. But it isn't perfect.
Ann Marie wants to be able to childproof her iPad for her grandchildren. Especially on YouTube. Leo says that there's a lot of sketchy things on YouTube that are aimed at children, that parents wouldn't want them to see. Fortunately, iOS has parental controls to prevent access. It's under "screen time." Go into settings, then screen time. She can then create a parental passcode and set up restrictions. Also, there are YouTube Kids, which she can give them access to, instead.
Thomas is looking to get an iPad to supplement his iPhone and iMac. The 12.9" iPad Pro seems too big. So he's looking at the 11". Or should he get the iPad Air? Leo says to get the iPad Air. It has a true motion screen, can now use the Apple Pencil, and is a great first iPad. It's also just as fast or even faster. Not to mention a lot less expensive. It also has the A14 Bionic chip, which is essentially the M1 processor. The only real advantage the pro models have is storage. The Air only gets him 256GB. But that's enough.
Kevin just bought an Apple Watch. Should he have waited until after next week's event? Leo says no, Kevin is safe. The next Apple Watch won't be out until the fall.
Kevin also works for cruise lines as a comedy performer and he travels a lot. He wants to know what's the best tablet for watching movies. Leo says the iPad, hands down. The 12.9" iPad Pro has the best screen with miniLED. Better than most TVs. Get the Apple surround sound headphones!