iOS 9

Why doesn't Siri work in Messages?

Apple Messages

Episode 1320

Steve from Canoga Park, CA

Steve updated his iPhone to iOS 9.3.5. Leo says it's important because it fixes the exploit that enables countries to spy on iPhone users. But now Siri isn't working for Steve. He gets an error that he can't understand: "Please Try Again." Leo says a dirty microphone can easily do that. If it's also an issue via Bluetooth, then it points to something else. It could be a bad update. He can still dictate messages, though. Leo says that's a Messages issue then. The only thing he can do is backup his phone and do a factory reset.

New Exploit Gives Governments the ability to hack into iPhone

Episode 1317

Remember the legal battle that Apple fought against the US Government to prevent unlocking of the iPhone's encryption? The US Gov't ended up going to a third party company who had created a hack to do it. Now that hack is being used to unlock and peer into the mobile phones of dissidents and other undesirable elements that the government wants to keep tabs on. Even reporters. Leo says that Apple has pushed out a fix to block it, and everyone should install iOS 9.5.3 to stop it. Otherwise, you're vulnerable.

Should I upgrade my iPhone 4S to iOS 9?

Episode 1285

Vaughn from Burbank, CA

Vaughn has an older iPhone 4S, and is wondering if he should upgrade that to iOS 9. He had some issues upgrading from iOS 7 to 8, though. Leo says that Apple won't allow an update to even go through if it isn't going to work on the device. However, he still may run into some issues. His phone may be too small, with only 8GB of storage. It may slow some things down too.

Vaughn can read more about the risks of upgrading at Gizmodo.com

Why does my iPad keep asking me to update?

Episode 1276

George from Santa Monica, CA

George has an iPad and he keeps getting notified to upgrade to iOS 9.3.1. He keeps installing it, and it still asks him to upgrade it. Leo says that if he's not experiencing his iPad freezing up, then it really isn't as crucial to install it. But if he wants to do it, he should turn off the iPad completely and then turn it back on and install it. If that doesn't work, then Leo says that a visit to an Apple genius may be in his future.

Apple Stands Up Against Court Order to Unlock Terrorist's iPhone

Episode 1263

The FBI, through a court order, has demanded that Apple unlock an iPhone which was used by one of the terrorists in the San Bernardino mass killings. Even though Apple has opened 70 iPhones for the FBI, they have never actually altered iOS to create what they believe would be a 'back door' to every single phone. A judge agreed with the FBI that Apple must comply, but Tim Cook has taken a public stance of resistance to the court order. Even more surprising, the FBI changed the password themselves already.

Is the new six digit passcode on the iPhone secure?

Episode 1255

Gary from Cape Cod, MA

Gary has lost the ability to enter a pass phrase and now has to enter a six digit number on his mobile phone. Leo says that it makes it much harder to guess, and when coupled with the feature to wipe the phone after 10 tries, he'll be pretty secure. He also has the fingerprint reader. That six digit code means someone would have to try millions of password combinations. So he's safe.

Will OS X El Capitan slow down my Mac?

Mac OS X El Capitan

Episode 1254

John from Los Angeles, CA

John installed the latest version of iOS on his iPhone and it runs slower. Will that happen if he updates to OS X El Capitan on his Mac? Leo says no. It's a different animal. iOS 9 probably slowed down his iPhone 4S because it's old for a mobile device. But with a desktop operating system like OS X, it should do better on older hardware. Leo also thinks that Apple isn't sure why iOS slows down the 4S. Leo also says that putting a new hard drive in his Mac may be a good idea. An SSD is even better. It'll really speed up that laptop.

Why can't Siri text for me?

Siri on iPhone and Apple Watch

Episode 1226

Alex from Los Angeles, CA

Alex is having trouble with Siri and using his contacts in iOS 9. Leo says that sometimes connecting a third party app like Facebook to contacts will cause multiple entries and that can confuse Siri. Especially if the contact in question has no phone and has the same name as the one that does. So it would be a good idea to merge his contacts. He should log into iCloud as well and see what his contacts look like. It's likely that Siri is just using a contact that has no number so it can't call or send a text. Merging the contacts will fix it, and it'll clean up his contacts as well.