Edward is legally blind and wants to know if an iPad would be useful to him, especially with the keyboard. Leo says that an iPad has great accessibility features with voice dictation and screen reading. But the keyboard is digital and that could be a challenge for typing. But Apple has created a ton of features, and Edward can always connect a hardware keyboard to it via Bluetooth. But try turning on voiceover and rely on Siri to dictate within any text field. It's pretty good.
After receiving a lot of pushback towards their new child safety photo scan initiative, Apple has announced they are pulling back to give more time to listen to feedback and craft a solution that will preserve user privacy.
Richard's wife is having problems with the iPad intermittently freezing up as she's typing on the screen. It'll be unresponsive for a while and then catch up. But the Genius Bar can't find anything wrong with it. Leo says that intermittent problems are difficult to diagnose. Turn it all the way off. Then power it back on. That will reboot it.
If you are itching to get an iPhone, you may want to wait just a bit for Apple to announce and/or show off their iPhone 13. There will probably be minor improvements, but exactly which enhancements are uncertain. Even if you don't want the newest model, prices will drop on the iPhone 12 versions. The reveal will likely occur on the 8th or 14th of September 2021, so keep an eye out for rumors from Mark Gurman and other Apple-related sources.
The iPhone 12 uses magnetic technology for MagSafe connection, but that may also interfere with medical devices like pacemakers. If you use a pacemaker and tend to keep your iPhone in your shirt pocket (around the chest), it may be a good idea to place it in your pants from now on. Apple recommends keeping their product at least 6 inches away from your medical device, and consulting with your physician for more accurate guidelines. This also goes for other magnetic Apple items like AirPods and iPads.
Apple recently released their $99 MagSafe Battery Pack for iPhones. If you have an iPhone 12, you can place the battery pack on the back of your phone and it will magnetize/charge. If you're the kind of person to run out of battery while on the road and away from wall outlets, you may want to consider something like this product....but possibly from another company (Anker). The Apple MagSafe Battery Pack is just too overpriced.
James is an Android person, but he recently got an iPad. He really likes it, and he's now thinking of switching to the iPhone. Is he missing anything? Leo says that Android is really more like a computer with a more open architecture, while iOS is far more locked down. That means a lot of apps or even updates are rejected to protect their users. Think of Apple as a gated community with more consistent operations rather than Android, which is a bit messier. What about updates? Leo says that Android updates are hit or miss, depending on what manufacturer you get.
Don wants to know how he can access data on an old Palm Pilot. Hot sync doesn't work anymore. So he's using the iPhone. He'd like to be able to sync and print his notes and contacts. Leo says that the Palm Pilot hot sync was the best thing so that data will sync onto the computer. It's the killer feature of the Palm. But now that it doesn't work, Google contacts on the iPhone will do something similar. And you can also sync your data using the Mac. Apple notes to the notes app, music to the music app, etc., app by app. There's no one button like the Palm Pilot.
Ann Marie wants to be able to childproof her iPad for her grandchildren. Especially on YouTube. Leo says that there's a lot of sketchy things on YouTube that are aimed at children, that parents wouldn't want them to see. Fortunately, iOS has parental controls to prevent access. It's under "screen time." Go into settings, then screen time. She can then create a parental passcode and set up restrictions. Also, there are YouTube Kids, which she can give them access to, instead.
Another Apple event is coming June 7th, and that means as of now, it's a terrible time to buy a new Apple product. Leo advises that if you're in the market for an Apple device, to WAIT until you find out what's being announced.