Margaret wants to get on the internet, but she's on a tight budget. Leo says that Margaret already has a cable subscription, so she could get a deal through them. She should ask what their cheapest package is, then shop around. DSL will be slower than cable. And the upload/download speeds they boast will be ideal max conditions. For standard email and surfing with little streaming, she should be fine with 1.5 Mbps up.
John has DSL and he's frustrated how slow it can get throughout the day -- often slower than dial up! Even worse -- he's being stonewalled by the national support center of the ISP. Leo recommends running the SpeedTest by Broadband Reports. Internet speeds are not consistent, but DSL should be more consistent. But if they have more customers than bandwidth, this can happen. It sounds like John's ISP is buying bandwidth and they simply don't have enough to go around. But it could also be bad routers and software.
Lee now has 100Mbps through Time Warner Cable and he's excited. Leo says that's in direct response to Google wiring up communities with Gigabit internet access. Time Warner calls it "GigaPower." But when Lee connects with his Apple devices, they can't keep up with it.
Mark has a laptop and suddenly everything is slowing down, and his youtube videos are skipping to the point that it's unwatchable. Leo says that YouTube being slow may just be the Internet connection. Since Mark has cable, if everyone is watching Netflix at night, the Internet will really slow down. There's only so much bandwidth to go around. The ISP denies it, but Leo thinks that the problem is with the cable company. Upload speeds shouldn't surpass download speeds. Ask for a new DOCSIS III Cable Modem, which is the latest and fastest modem.