Kathy downloaded an update for Adobe Reader and now she thinks she may have been bit by a virus. Leo says if Adobe Reader had an official update, she would really need to install it because it protects her from the viruses she fears. She was told to reset the browser and she lost all her booksmarks and extensions. Leo says that's actually what he would have advised because often it's extensions that cause the trouble. That's why Leo suggests using another browser like Google Chrome. Internet Explorer is a mess.
Richard is having issues connecting to the Internet after cleaning out his computer. It's loaded with Windows XP and he can't download any browsers. Leo says that Microsoft stopped updating Windows XP and if he can't install something like Chrome, then there's a problem that worries Leo. He says he can go onto Google, but can't run Chrome, only Internet Explorer. Leo says that he can use XP online, but only if he's careful. Here are steps to protect yourself since Microsoft has stopped supporting XP:
Simon is using Windows 8 and he's having trouble with Internet Explorer. Leo says that there are two different Internet Explorers on Windows 8 -- one tile based with the URL bar at the bottom, and one desktop version with the URL bar at the top. Leo says that Simon should update to Windows 8.1, which will fix the issue.
Paul had a lot of gadgets he used in Windows 7, but they've disappeared. Leo says that's probably one of the reasons why Microsoft got rid of gadgets and replaced them with Apps. They have serious security vulnerabilities and instead of fixing the flaws, Microsoft just discontinued them.
Mark noticed that he got an update for Internet Explorer on Windows XP, but didn't think there was supposed to be anymore updates from Microsoft for Windows XP. Leo says that Microsoft did break its word, and they did release an update in May for Internet Explorer. It could simply be that the update didn't get applied, and it's still trying to run the update. It also could be that a hacker is posing as Microsoft to infect his system.
Sandra wanted to know if Leo recommended using Google Chrome instead of Internet Explorer. Leo says he doesn't really like Internet Explorer, and uses Chrome instead. If she's using Internet Explorer, she should make sure to have version 11 or later to stay secure. Leo prefers Google Chrome because it has Flash built in, it sandboxes each tab, and is generally a more secure browser.
Randy is wondering whether he should change his default browser to Google Chrome. Leo says he can change it if he wants, but it won't hurt anything to leave it set to Internet Explorer. He can't actually get rid of Internet Explorer, because it's tightly linked to the operating system.
Bob is having trouble with Internet Explorer and switched over to Google Chrome. He also dumped Adobe Flash Player and Reader. Leo says that those are two apps that are a target for hackers. The nice thing about Chrome is that Flash is built into the browser and is always up to date. It's also sandboxed so it can't get to the rest of his data.
Not long after Microsoft ended support for Windows XP, a "zero day exploit" was discovered in Internet Explorer versions 6 through 11. Microsoft immediately patched Windows 7 and 8, but not XP. There was an outcry about it, so Microsoft relented and made an exception by quickly pushing out a fix. Leo says that once Microsoft makes an exception, the customer base will expect more of them. Will Microsoft release any more? Likely not. But the precedent has been set.
Phillip says his Internet Explorer stalls on him. Does he have to reformat and reinstall Windows? Leo says no. He can just reset Internet Explorer. Phillip should go into Tools > Internet Options > Advanced options > Reset. This will wipe out everything - including all the cached stuff - and reset it to the default configuration.