Joe wants to use a different browser than Internet Explorer. Can he change the default browser? Leo says yes. You can always change your browser default and Chrome really is the best option of all of them. Cortana will only work with EDGE or Internet Explorer, though. If he doesn't care about that, then he should definitely use Chrome.
Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.
On July 29th, Microsoft launched Windows 10 (Threshold) and so far, Leo likes it, a lot. However, Leo says users shouldn't be in a rush to upgrade because it was launched early, and there will be another more polished version coming out in the Fall. So if you're not in a rush to upgrade, don't. Added features include a replacement for Internet Explorer called "Edge," and it's not really ready for prime time just yet, as some plugins like Last Pass don't work. So Microsoft also added Internet Explorer to continue to use. Ugh. Edge though, will be more done in the fall.
Greg has several webcams at his home in Colorado and every time he logs into the cameras, there's no image. He has to go into compatibility mode and add an IP address manually to get it. Leo says that the issue may be compatibility mode or hardware acceleration in his video driver. If it's set to bypass Windows, then he should go to the video device driver and check or uncheck the box. He should also use the latest version of his browser.
Walter doesn't like that whenever he launches his browser, it automatically goes to a start page right away. He says it takes way too long to load. Leo says that most browsers will allow him to set the start page to "blank." In Internet Explorer, he can find it in the settings under "Internet Options."
Cathy is having a problem with Internet Explorer crashing. Leo says that if that's the problem, chances are there's something system wide happening. Leo advises resetting the browser to see if that fixes it. She can go to Tools > Internet Options > Advanced > Reset.
Cathy could also reinstall it, and Microsoft has information on how to do that here.
In the latest "Pwn2Own" hacking competition, a Korean hacker was able to crack secured versions of all the latest browsers. He not only took home a quarter million dollars, but also the laptops that the browsers and operating systems were installed on. Leo says that all these hackers save up exploits all year long in order to Pwn2Own. And a lone security researcher was able to own IE11, Chrome, and Safari, and he took the whole thing. All the browsers were 64 bit too. This was the largest payout in the history of the competition.
You may find yourself in a sort of "catch-22" if the only browser on your system won't work. If the browser keeps crashing upon launch, you can't really do anything to fix it, and in order to get an alternative browser you'd need to download it -- using a browser. Here are a few things you can try to fix your current browser, and there's even an alternative way to obtain a different browser without using a browser:
Ted's Browser crashes every time he tries to open it. Leo says he'll need to clear the cache and reset the browser. He can go into Control Panel > Internet options > Advanced > Reset Settings/Clear Cache. Ted will lose his cached stuff including bookmarks and cookies, but it may fix it.
In Add/Remove programs there's also a "REPAIR I.E." function. Once he has it fixed, Leo suggests downloading Chrome. It's more secure.
Steve upgraded Picasa to 3.9, but he can't authenticate it. It says it needs Internet Explorer to do it. Steve can't upgrade beyond Internet Explorer 8, either, because Windows XP won't support it. Leo thinks it uses the default browser to authenticate, which happens to be Internet Explorer in Steve's case. The way Google does authentication is that it goes out to a browser where you'd log into your Google account. The browser then gives you a chance to authorize, then it gives that application a token that it's been authorized.