Internet Explorer

Why can't I use my Microsoft account online?

Microsoft Account

Episode 1649

Gary from Buffalo, NY

Gary recently reformatted his hard drive as part of annual maintenance. Now, though, he is having issues using an online database using his Microsoft account. If he uses a different account, it's fine. Leo says that it could be that Microsoft is copying settings the online database doesn't support. And Microsoft is making it harder to use Windows 10 with a local account. Leo also says that the database is misconfigured. Gary also can't use Internet Explorer, which the database requires. Leo says that Microsoft has killed IE, and as such, it's no wonder Gary is having issues.

Why can't I use Internet Explorer to visit Yahoo?

Google Chrome

Episode 1510

Michael from Fountain, CO

Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.

Why can't I download audiobooks from the Library of Congress with Internet Explorer 11?

Library of Congress

Episode 1499

Jim from Maryland

Jim has been having trouble downloading audiobooks from the Library of Congress. They just stall and he can't get the download to complete. He found out that Windows upgraded Internet Explorer and it won't download anything. So he downgraded to IE8 and it works now. Leo says he isn't sure that's a secure solution. He would recommend Edge, Google Chrome, or Firefox.

Why are the graphics on my PC getting large right before it crashes?

Episode 1326

Dave from Canyon Lake, CA

Dave upgraded to a Windows 10 Acer PC and his graphics are too large. Then it crashes, causing him to have to reboot. Leo says that's a common video driver issue. Leo says Dave needs to make sure he has the latest drivers from Acer. What Dave needs to do is figure out which video card he has, whether it's a dedicated video card or an integrated video card. He should look in the Device Manager to see the list of hardware. Then once he has that information, he should go to the Acer website and download the drivers. It could be via video card or machine model number.

Why is Internet Explorer crashing?

Episode 1315

Art from Corona, CA

Art has issues with Windows 10 giving him an error message for shutting down. Leo says that Internet Explorer on Windows 10 isn't the default browser, Edge is. It has been in a kind of unfinished state until recently, though. If Internet Explorer is crashing a lot, Art should clear the history/cache and reset the browser. Leo says that the most common cause of crashing in Internet Explorer is plugins. So there's probably a bad extension in there that's causing it to hang up. It could also be a damaged version of Flash.

How can I get Internet Explorer to run again?

Episode 1273

Mike from Cypress, CA

Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.

Microsoft Launches Windows 10: Should You Install it Right Away?

Episode 1207

On July 29th, Microsoft launched Windows 10 (Threshold) and so far, Leo likes it, a lot. However, Leo says users shouldn't be in a rush to upgrade because it was launched early, and there will be another more polished version coming out in the Fall. So if you're not in a rush to upgrade, don't. Added features include a replacement for Internet Explorer called "Edge," and it's not really ready for prime time just yet, as some plugins like Last Pass don't work. So Microsoft also added Internet Explorer to continue to use. Ugh. Edge though, will be more done in the fall.

Why can't I view my webcams?

Foscam

Episode 1185

Greg from Palm Beach, FL

Greg has several webcams at his home in Colorado and every time he logs into the cameras, there's no image. He has to go into compatibility mode and add an IP address manually to get it. Leo says that the issue may be compatibility mode or hardware acceleration in his video driver. If it's set to bypass Windows, then he should go to the video device driver and check or uncheck the box. He should also use the latest version of his browser.