If you are a Windows 10 user and browsing the web, you should stop using Internet Explorer. At least if you're not forced to for work reasons. It is outdated and insecure at this point, but luckily there is a much better alternative by Microsoft. Their "Edge" browser can import your settings/bookmarks from IE and provide more security. It is also much faster than Internet Explorer and behaves much like Google's Chrome browser. You can read PDFs in Edge built-in, instead of using Adobe Reader.
Susan wants to know if it's safe to run Microsoft EDGE. Leo says yes, and Microsoft has a new version. Stop using Internet Explorer. It's not secure anymore. Run with EDGE.
Steve has upgraded an older Toshiba Satellite to Windows 10, but he lost his favorites when he updated. Leo suspects that the favorites are still in Windows Explorer, but EDGE is the dominant browser in Windows 10 and probably didn't bring them over. But you can open Explorer using the Windows key and if they are there, you can export them into EDGE.
Gary recently reformatted his hard drive as part of annual maintenance. Now, though, he is having issues using an online database using his Microsoft account. If he uses a different account, it's fine. Leo says that it could be that Microsoft is copying settings the online database doesn't support. And Microsoft is making it harder to use Windows 10 with a local account. Leo also says that the database is misconfigured. Gary also can't use Internet Explorer, which the database requires. Leo says that Microsoft has killed IE, and as such, it's no wonder Gary is having issues.
Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.
Jim has been having trouble downloading audiobooks from the Library of Congress. They just stall and he can't get the download to complete. He found out that Windows upgraded Internet Explorer and it won't download anything. So he downgraded to IE8 and it works now. Leo says he isn't sure that's a secure solution. He would recommend Edge, Google Chrome, or Firefox.
Anne wants to know how to open a PDF file. All she gets is a blank page. Leo says that she'll have to have a browser that supports PDF, and Internet Explorer doesn't. It needs a helper, like Adobe Acrobat Reader, to read it. Google Chrome and Edge read it natively. Leo recommends downloading a new browser or Acrobat Reader.
Dave upgraded to a Windows 10 Acer PC and his graphics are too large. Then it crashes, causing him to have to reboot. Leo says that's a common video driver issue. Leo says Dave needs to make sure he has the latest drivers from Acer. What Dave needs to do is figure out which video card he has, whether it's a dedicated video card or an integrated video card. He should look in the Device Manager to see the list of hardware. Then once he has that information, he should go to the Acer website and download the drivers. It could be via video card or machine model number.
Art has issues with Windows 10 giving him an error message for shutting down. Leo says that Internet Explorer on Windows 10 isn't the default browser, Edge is. It has been in a kind of unfinished state until recently, though. If Internet Explorer is crashing a lot, Art should clear the history/cache and reset the browser. Leo says that the most common cause of crashing in Internet Explorer is plugins. So there's probably a bad extension in there that's causing it to hang up. It could also be a damaged version of Flash.
Joe wants to use a different browser than Internet Explorer. Can he change the default browser? Leo says yes. You can always change your browser default and Chrome really is the best option of all of them. Cortana will only work with EDGE or Internet Explorer, though. If he doesn't care about that, then he should definitely use Chrome.