Jeff recently cut the cord and set up Ooma for his phone service with WiFi calling since he has lousy cell reception. But the problem his voice is cutting out. Leo says that the router is the likely culprit. This is because it affects two different devices. But it's possible that Jeff's internet company is being anti-competitive, favoring their own internet phone service over any others. One possible solution is to not use their modem and router. He can buy his own modem and router and then save a monthly rental fee at the same time. Leo recommends DOCSIS 3.1. Leo likes the NetGear CM1000.