internet access

What broadband company should I go with for home internet?

Comcast

Episode 1700

Benny from Pasadena, CA

Benny's constant zoom meetings have killed his hotspot's bandwidth caps. Now he has to get internet access at home. Leo says that hot-spotting isn't meant to be your main home internet. It's only for being on the road where you have no access available. You could continue to do it and pay for more bandwidth. Your ISP may charge you less right now. But generally, cellular data costs more than standard internet access. Check out your cable provider. They may work you a bundled deal, but sometimes those aren't the best deals in the long run.

How can I use my Windows 7 machine on my network without access to the Internet?

Windows 7

Episode 1690

Al from Charlon, MS

Al wants to block all internet traffic coming into his Windows 7 computer so he can use it in his local area network. Leo recommends using the Windows firewall, allowing traffic through 192 for access to your network, and block everything else. You can also do it through the router. 

Will We Have Enough Broadband if Everyone is Quarantined?

comcast

Episode 1677

Tom from Los Angeles, CA

Tom is worried that the Internet will become overloaded if everyone is staying at home. Leo says that it'll work just fine. Networks are engineered with overcapacity now, and there won't be an issue. What about bandwidth caps? Leo says those were more about making money than anything having to do with capability for load. Leo also says one of the problems is people who don't have internet access and rely on work, schools or libraries, will be cut off.  And he thinks the next few months will show that.

Why is My Fiber Optic Internet Access so Sketchy?

Frontier

Episode 1582

Bob from Hacienda Heights, CA

Bob has a mesh network for his 2800 sq foot house, and he's having issues. There is likely a congestion problem. If Bob's accessing the internet after 6 PM, for instance, that's when everyone is watching Netflix. That can really drain that shared internet access of the ISP. It could also be that since his network is new, it may not be updated yet. So give it a few days. If it doesn't improve, it's time to contact the ISP's tech support.

Why can't I connect to the internet?

Episode 1533

Shelley from Palmdale, CA

Shelly has Windows 10 and Microsoft EDGE, but she's having issues with her internet access. The website pages keep timing out. Leo says that antivirus software like Trend Micro may be working too zealously to protect you. Leo recommends only using Microsoft Defender on Windows 10. So try disabling Trend Micro or removing it and see if that helps. Check to see if other devices can get online, like your mobile phone. If you can, then it's a Windows issue. If not, then you're not connected at all. Are you sure you have connected your computer to your modem?

How can I prevent my router from dropping my internet connection?

DNS Benchmark

Episode 1533

Brian from Mission Viejo, CA

Brian has an Apple Airport and every time he gets on the network with his phone, the internet drops out. Leo says to check his DNS to see if it's properly configured. That can be found in network settings. He should also try rebooting his router. Steve Gibson has a tool called DNS Benchmark at GRC.com which can tell him how well his DNS settings are responding.

Do I need both Wi-Fi and a hardwired connection?

Ethernet cable

Episode 1532

Dee Dee from Pasadena,CA

Dee Dee is moving into an office that's promising free Wi-Fi and hardwired internet. Does she need both? Leo says that she's probably getting local service and she can connect either way. Hardwired connections will be faster and she won't have to deal with congestion. This could also mean they are just providing the wired infrastructure, and she'll still have to buy her own internet to use with it. Or, they may be offering a free public Wi-Fi. Leo recommends checking on that. She should also do a speed test, and ask if they have bandwidth caps.