internet access

Why Does My Internet Signal Drop Out?

AC1750

Episode 1806

Jerry from Santa Rosa, CA

Jerry bought a new Netgear AC1750 WiFi Modem/Router for his home network, replacing his cable modem. Leo says he wants to be sure it uses DOCSIS 3.1. It's much faster. But his streaming audio buffers all the time. Leo says the problem isn't the router, it's the internet connection. Get the ISP to come out and check the signal into the house. Then he can decide if the problem is his or theirs. It could also just be congestion.

What Can I Do If My ISP Doesn't Show Up to Install?

court

Episode 1772

Steve from Los Angeles, CA

Steve ordered internet service to his house and he had to sue them in small claims court because they didn't show up to install it. He won a judgment of $600 plus court costs thanks to a California state law that provides for such relief. Leo says that it's likely the technician had a choice to either fix a complicated install and stand up the next guy, or stop the install and move on. Either way, a customer gets left in the lurch. But not showing up at all is bad customer service, and $600 is about right for a wasted afternoon.

Why Can't I Surf Online and Make a Call With My Phone?

Fold 2

Episode 1770

Bill from Denver, CO

Bill got a Samsung Galaxy Fold 2 for his birthday and he keeps getting knocked off the internet with it while being on the phone, through AT&T. Leo says it could be the location, with a cellphone tower that is having trouble. Leo says that it would be a good idea to go back to the AT&T store and have them reset it. From the chatroom ... here is a conversation about how to reset it.

What is a Good Option For Broadband in a Rural Area?

Starlink

Episode 1752

Stacy from Greenville, MI

Stacy lives in rural Michigan and she has really slow internet. Leo says that broadband companies don't want to install high-speed internet into rural areas because there aren't enough customers to justify the cost. Will satellite be a good alternative? Leo says that thanks to Elon Musk's Starlink network it will be. But it's $99 a month and costs $600 in equipment. And the more satellites they put up, the faster it will get. They've only put up 10% of the satellites they want to so far.

Another option is LTE and 5G if she's close to a tower. 

How can I get a better deal on my cable service?

DSLReports - broadbandreports.com

Episode 1734

Marcy from Inverness, FL

Marcy is tired of the high cost of cable after that initial bundle deal. She's ready to cut the cable. Leo says that you have to read the fine print in your bundle deal to see what the details are. Usually, they raise the rate pretty dramatically. Marcy went scorched earth and canceled her service, then waited a few months to get the next offer. Leo says you can do that, but you can also threaten to cancel and ask to speak to the retention specialist. They can give you a better bargain.

Elon Musk's Starlink Internet Satellite Initiative Helping to Restore Access to Remote Towns

Starlink

Episode 1734

There's a town in a remote area of Washington State that was destroyed due to fire, and Elon Musk's Starlink has volunteered to restore internet access to the beleaguered town at no charge. With about 600 Starlink Satellites in orbit, the town now has access to the private beta for use of emergency services and communications.

What broadband company should I go with for home internet?

Comcast

Episode 1700

Benny from Pasadena, CA

Benny's constant zoom meetings have killed his hotspot's bandwidth caps. Now he has to get internet access at home. Leo says that hot-spotting isn't meant to be your main home internet. It's only for being on the road where you have no access available. You could continue to do it and pay for more bandwidth. Your ISP may charge you less right now. But generally, cellular data costs more than standard internet access. Check out your cable provider. They may work you a bundled deal, but sometimes those aren't the best deals in the long run.

How can I use my Windows 7 machine on my network without access to the Internet?

Windows 7

Episode 1690

Al from Charlon, MS

Al wants to block all internet traffic coming into his Windows 7 computer so he can use it in his local area network. Leo recommends using the Windows firewall, allowing traffic through 192 for access to your network, and block everything else. You can also do it through the router.