Thomas is having trouble getting an email from Gmail through Outlook. Leo says he will have to be sure that IMAP is turned on in the Outlook settings. Here's a technote on what to do - https://support.google.com/mail/answer/7126229?hl=en. Leo also recommends going with FastMail. He'll have to pay for it, but it has additional features that make it worth the money.
Jason would like to move his email away from GoDaddy, but he doesn't want to use Gmail. Any options? Leo says the nice thing about having his own domain, is that he can move it anywhere, and even to another registrar. Jason may need to jump through a few hoops, but it can be done. He can also go into the domain record and forward the email to another host. It's under the MX record. Leo recommends using a paid one, because it will not only give support, but they won't close the account out of anywhere. Should he run his own server? Leo says no. Don't do that. Its too much work.
Terry got a new Mac for an early Christmas present and is waiting awhile to reinstall stuff. Leo says that's a good idea. It's much better to only install new programs as needed. Every program he installs is a potential security risk, so he should install as little as possible.
Kathy is blind and Comcast changed her email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting POP3 access anymore. They allow it, but they prefer she'd use IMAP. So if her friend set it for POP3, have him come back over and change it to IMAP. One way to check is to use her browser. She can also verify if her email is there. If it is, then she'll know it's IMAP. If they aren't, it's POP.
Ron is having issues with Thunderbird after a recent security change that is causing him issues. Leo says that Thunderbird has largely been abandoned by developers, who are simply not keeping it up. He may want to check his IMAP and SMTP addresses to make sure they are configured correctly. He should double check how to properly log into it, and what port he'll need to use. His ISP can help him with that.
Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.
Micah uses Thunderbird with Pop 3 protocol. Leo says that most email servers have moved to IMAP now, keeping your email on their servers. Pop allowed you to delete from the server. But more people wanted access to their mail in the cloud than just on their computer, so IMAP was born. If you want to delete your email off the server, you can manually do that. But that's why Leo recommends Proton Mail. It's end to end encryption so no one can read it.
Ed is tired of using Gmail. What are his alternatives? Leo says he'll want an IMAP service, and Leo uses Fast Mail. It's a pay service and it lets him use multiple devices to access the same mail in addition to a web interface. It's encrypted. Another good one is Proton Mail, which offers end-to-end encryption, if privacy is a priority.
Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.
Jeff is about to close down an old email account and he wants to be able to delete all the old email at once. Leo says that if the email system is POP, he can set the email client to delete from the server once it has downloaded to it. If it's IMAP, that email is kept on the server after downloading. So he'll have to do it the hard way. If he can turn on POP3, he can then just download it and it will delete all at once afterwards. If not, he'll need a third party app, and there are plenty. Google makes one.