Cindy recently made a backup of her computer, and then it died. So now she has to restore her data from iDrive to a new computer. But she doesn't know what to do. Leo says that there's a restore folder that she can copy to the hard drive. That way she's not overcopying by restoring one blob back onto the hard drive. She can also search by file extensions. It's a bit of work, but it should be in documents.
Alan uses iDrive for his cloud backup, and he's recently started getting a "password mismatch" error. Leo has had similar issues, and he thinks it's either security software or ad blockers that is causing that kind of issue. Sites are trying to find out more about you, and the blockers on our system and browsers are fighting against that. That prompts the page developers to try and bypass it. Leo suggests turning off wifi on your mobile device and see if you can do it. If so, you know there's something in the network router that's blocking it.
Jeff wants to know if Google Backup and Sync is a good way to back up his hard drive. Leo says he's used it and it works. It's not really designed to be a hard drive backup, but he can use it for something like Google Photos. But also remember that Google Drive isn't private. People can see user data online. So he wouldn't use it for sensitive data. Leo recommends iDrive because it does not only encrypt data, but it also has versioning, so it keeps versions of the data. It's a much better solution.
Glen wants to know if ransomware can happen if you unplug your backup from the network. Leo says not until he plugs it back in. But it's less likely with a home-based system than say, a commercial network. So clean up the infected computer before reconnecting the backup, otherwise, it could infect it. A lot of ransomware also has time-released capability. It may not infect right away. So if Glen has backup unplugged from the network, he should keep it that way until he's wiped the hard drive and removed the ransomware.
Alan wants to back up his phone photos. What's the best option? Leo says that for phone pictures, The Google Photos app is the best option because he can get unlimited HiRes photo backups directly from the phone. And it can be done automatically. Once users have them online, if he wants them back, he can use Google Takeout to download them, plus anything else he's done using Google services.
If an Amazon Prime user, back up photos for free in the same way, only they can be full resolution copies.
Then there's an off-site backup option like iDrive.
Micah is getting an error message every night after backing up with iDrive (a sponsor of The Tech Guy radio show) that says that five files have failed. What gives? Leo says to look in the View Logs option by ctrl-clicking on the icon. It could be a permissions issue for that file, or a file you don't want to be backed up anyway. So look to see what files are failing in the View Logs. Odds are, it's a permissions issue.
John wants to know if he needs iDrive anymore when he also has Microsoft One Drive. Leo says that the problem with One Drive is that it only syncs whatever you put in the dedicated folder. iDrive, by contrast, backs up everything and has versioning, or multiple versions of the same file. DropBox is starting to do that as well. iDrive also has a snapshot feature, which will take a snapshot of your drive that you can restore to should your drive get compromised.
Terry edits 4K video with his iPhone 11 Pro Max. But when he makes changes, the upload to his iMac is very slow. Leo says that no online backup is going to use all the bandwidth you have to backup. And your upload speed is always drastically lower than your download speed. Leo says that Apple does offer iCloud backup on your mobile phone, but it's only 5GB for free, and the data isn't private. You can buy extra bandwidth, however. Leo recommends also backing up directly to your Mac.
Tim wants to synchronize his data to a backup drive. Leo says that file sync for backup is better than just a conventional backup because it won't duplicate data. How can he do it with iDrive? Leo says that's how iDrive works! Once it does the first initial backup, then it syncs changes.
Chris recently let his Carbonite expire. Is iDrive an alternative? Leo says that both are good, but they're both advertisers. So to be fair, Leo only does ads for services and products he believes in. But Carbonite is moving towards enterprise backup and might be leaving the consumer end behind. iDrive, by contrast, is ideal for individuals and will allow you to backup anything up to 5TB. =