Brian switched to Edge, and he can't create Icons for his shortcuts. He tried going back to Internet Explorer and he can't do it now there either. Known as Favicons, they are favorite icons for your favorite shortcuts. But recently, favicon creation has become more complicated due to sizes, bit rate, color depth, extensions, etc. But it's also gotten easier with online favicon generators. But if the website doesn't have a favicon, you end up with just an icon based on your browser.
Eric upgraded to Windows 10 and he hates it. One problem is that his icons are frozen now. He can't do anything. This happened after cleaning up the desktop and trying to organize it the way he likes it. Does he need to bring it in for repair? Leo doesn't think so. It sounds like the cache where the icons are located is corrupted. So try deleting the icon cache and rebooting so it can be rebuilt. It'll be in your user folder under app data. type cd space %appdata%. Or search for IconCache_. Delete them all. Then Explorer will rebuild the cache.
Andy is having issues with opening Word from the desktop icon in Windows. Leo says to type Windows Key plus "WORD" and see if it launches. If it does, that means his desktop icon is corrupted. Leo advises to just delete the icon and create a new shortcut. Additionally, one can pin it to the task bar and start menu.
Jakai built his own super gaming and video editing computer. Now his icons are disappearing in Windows 10. Leo suggests clearing the icon cache. There's also a setting for hiding desktop icons, so that could have been enabled. Multiple monitors could also cause an issue as Windows will have issues knowing where the icons go on which monitor. Jakai should try disconnecting one monitor and see if it all goes back to normal. It may be that there's a corrupted sector on the hard drive.