iCloud

How can I recover a deleted text message from my iPhone?

Episode 1300

Brandon from Redlands, CA

Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.

How can I stop iCloud from putting all my photos back on my phone?

Apple Photos

Episode 1281

Darlene from Seattle, WA

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

How can I restore a deleted note on my iPhone?

Apple iPhone 6s

Episode 1276

Brooke from California

Brooke wants to know how she can restore a note that she accidentally deleted from her iPhone. She tried to restore it from her backup, but that deleted everything. Leo says the first thing is to turn off the phone so it doesn't backup. Hopefully it was backed up to iCloud, as it does normally. Chances are, however, that it's probably too late if she's restored from an old backup already. But if backup to iCloud was enabled, that's really her only hope.

Why do I have different backups of my phone on each computer?

Episode 1274

Mark from Lancaster, CA

Mark has an iPhone 5 that is backed up to iTunes, but he gets different data on when it was backed up depending on his computer. Leo says that a backup from iTunes is done to the computer, so it makes sense that multiple computers would have different local backups. He can back up to the cloud but he'll only get 5GB of iCloud storage unless he pays for more. That's enabled in the settings. Leo also recommends encrypting his backups as well. That option is also in the settings.

What's the best cloud storage for back up?

Episode 1261

Bob from Detroit, MI

Bob needs a cloud based storage solution for being a digital pack rat. Leo says he should think about what he wants to store in the cloud and what he wants to store locally. If security is an issue, or if his data consists of large files like movies, then he should keep that locally.

The cheapest solution is Amazon's Glacier. This would be for things he doesn't need all the time. At $0.007 per gigabyte, it's ideal as a "just in case" scenario.

How can I back up my photos while on vacation?

Apple Photos

Episode 1251

Scott from Richland, WA

Scott is about to go on vacation to Australia and he wants to know how iCloud works with the images on his iPad. Leo says that he can turn on iCloud Photo Library in his phone and it will upload his images when connected to Wi-Fi to save space on his phone. Can he upload from his Nikon with his iPad? Leo says he can shoot raw, but it may not go up to the cloud. They will upload high quality JPEGs. But Scott should be wary, because Nikon also adds a lower quality JPEG that it loads to the LCD for review. In many cases, the lower quality image will get copied instead.

What's the best inexpensive word processor for Mac?

Episode 1246

Bridget from Rancho Santa Margarita, CA

Bridget got her first Mac and she's stunned that the cost of the apps for the Mac are so much more expensive than the ones for her iPhone or iPad. Leo says that's true, and Mac users are willing to pay it too. Bridget needs something she can use to edit a Word document that won't cost an arm and a leg. She's seen a lot of negative reviews on Apple's Pages. Leo says he likes Pages, but it isn't Word, which is why it gets a lot of negative reviews. Most people only use about 5% of Word's features, though. Pages is the best tool to layout and edit a resume.