iCloud

Why isn't my iPad syncing to my PC?

Apple iPad Air 2

Episode 1328

Lori from Napa Valley, CA

Lori is having a problem with her iPad 2. She syncs it over Wi-Fi, but lately when she tries to plug it in to her PC, it won't let her sync. It just requests to restore to a backup. Jason says that the PC is looking at the iPad as if it's a new one and can't identify it. Updating iTunes on the PC and iOS on the iPad could help. The iPad 2 doesn't support iOS 10, though. She may be at the end of the line there. If it offers to set it up as a new iPad, that may be OK, as it pulls the data off the iPad and syncs it. That can be scary, so Lori should have iCloud backup enabled.

Can I get iCloud to download faster?

Episode 1324

Dennis from Woodland Hills, CA

Dennis backs up to iCloud with his mobile phone but when he wants to get his file back from the cloud, it takes forever. Leo says he has to realize that videos are huge, and take up a lot of bandwidth. Especially in HD. He shouldn't just rely on iCloud, though. Google Photos is free and it will automatically backup his images and videos in the cloud, and it's unlimited.

How can I recover a deleted text message from my iPhone?

Episode 1300

Brandon from Redlands, CA

Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.

How can I stop iCloud from putting all my photos back on my phone?

Apple Photos

Episode 1281

Darlene from Seattle, WA

Darlene has over 6,000 images on her phone. She's been backing them up to Google Photos, and when she signed up for iCloud Photos, it put all 6,000 images back on her phone! Leo says she can turn off the iCloud photo library, but at least leave the Photo Stream turned on. That will erase all of them from her phone. Amazon Prime is another good option for storing photos, as is Yahoo's Flickr, which offers 1TB of free storage.

How can I restore a deleted note on my iPhone?

Apple iPhone 6s

Episode 1276

Brooke from California

Brooke wants to know how she can restore a note that she accidentally deleted from her iPhone. She tried to restore it from her backup, but that deleted everything. Leo says the first thing is to turn off the phone so it doesn't backup. Hopefully it was backed up to iCloud, as it does normally. Chances are, however, that it's probably too late if she's restored from an old backup already. But if backup to iCloud was enabled, that's really her only hope.

Why do I have different backups of my phone on each computer?

Episode 1274

Mark from Lancaster, CA

Mark has an iPhone 5 that is backed up to iTunes, but he gets different data on when it was backed up depending on his computer. Leo says that a backup from iTunes is done to the computer, so it makes sense that multiple computers would have different local backups. He can back up to the cloud but he'll only get 5GB of iCloud storage unless he pays for more. That's enabled in the settings. Leo also recommends encrypting his backups as well. That option is also in the settings.

What's the best cloud storage for back up?

Episode 1261

Bob from Detroit, MI

Bob needs a cloud based storage solution for being a digital pack rat. Leo says he should think about what he wants to store in the cloud and what he wants to store locally. If security is an issue, or if his data consists of large files like movies, then he should keep that locally.

The cheapest solution is Amazon's Glacier. This would be for things he doesn't need all the time. At $0.007 per gigabyte, it's ideal as a "just in case" scenario.