iCloud

Did I lose my notes after iOS backup?

iPhone XR

Episode 1682

Sharon from Roseberg, OR

Sharon has an iPhone XR with a mess of reminders in it, along with notes. But when she updated the phone, her lists all disappeared. Leo says that there are a whole bunch of lists in reminders. So Sharon may have overlooked them. If they are missing, they might be on iCloud. How can she find them? She has no idea. Leo says to go to iCloud.com and log in with your Apple ID. You can find that info in your phone settings. Once you log in, you can snoop around until you find it. It may be in notes.

Why Can't I Edit iPhone Pics?

iPhone

Episode 1679

Tom from Warren, OH

Tom wants to know what Apple has done with the iPhone 11 camera. He's having issues with editing the software. Leo says that's likely because Apple has adopted the HEIC image codec, which is a new standard that not every program supports. He can change the format in camera settings, but he can also export it as RAW or JPG when sharing.  Leo says that Apple saves full-res versions on iCloud, while caching lower-res versions on the iPhone. So when users open it in the photo editor, they have to wait for the phone to download the full-res version before the app can open it.

Can iCloud work with iDrive?

iCloud

Episode 1674

Terry from Long Beach, CA

Terry edits 4K video with his iPhone 11 Pro Max. But when he makes changes, the upload to his iMac is very slow. Leo says that no online backup is going to use all the bandwidth you have to backup. And your upload speed is always drastically lower than your download speed. Leo says that Apple does offer iCloud backup on your mobile phone, but it's only 5GB for free, and the data isn't private.  You can buy extra bandwidth, however. Leo recommends also backing up directly to your Mac. 

Why is Time Machine backing up everything?

Apple's Time Machine

Episode 1672

George from Victor, Montana

George has a Seagate external hard drive for storing his photos. But when he opens it, he sees everything from photos to files. Leo says it's likely that his Mac is using Time Machine, and it's backing up everything. You have the option to disable the backing of system files and other data. So spend some time in the settings and decide what you want to backup. Once you tell Time Machine what drive you want for backup, then it'll backup regularly. Leo also recommends enabling iCloud.

Check the "Passwords & Accounts" in Your iPhone's Settings Menu.

Clean up or edit the accounts on your iPhone (iOS 13) by looking under Settings > Passwords & Accounts. This allows you to see what accounts reside on your iPhone, such as iCloud and Gmail. You can add new ones or delete accounts that you don't need anymore. If you have a malfunctioning auto-login process, such as one your workplace set up for you, you may want to delete the account and re-add it after consulting your IT coworkers. Random pop-up error messages can get quite annoying, after all.

How can I recover lost photos from an iPhone?

iPhone 11

Episode 1643

from via Email

Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem.

How can I backup my photos on my mac?

MacBook Pro

Episode 1639

Larry from Temecula, CA

Larry has an old 2015 MacBook Pro with a 256GB SSD. It's not enough for his Raw Photo storage. Should he get an external hard drive or replace the internal one? Or maybe get a RAID? Leo says it's not that hard to replace the SSD in that 2015 MacBook pro. It's just a few screws, and MacSales.com has videos showing you how to do it. Getting an external may be OK, but it's not Thunderbolt 3, so it won't be as fast as internal. Leo also recommends learning about 3-2-1 backup from DPBestFlow.org. Leo also recommends backing up the photos online. Google Photos is a great place to do that.

Why can't I sync my iPhone?

iPhone 11

Episode 1639

George from Victor, MT

George's wife updated her iPhone to iOS 13.2 and it's crashed. Verizon put a new SIM card. The Apple Store did a DFU reset and when they went to restore apps from iCloud, many of the apps don't install. Leo says that it's not uncommon for sync to stall. Try turning the phone off, wait a few minutes and then restart it. Then repeat the sync. 

Why am I getting so many notifications after updating my phone?

iPhone 6S+

Episode 1635

Rich from Worcester, Massachusetts

After upgrading his iPhone 6S+ and his son's iPhone 7 to 13.1.2, Rich's phones began to get a bunch of old email notifications from Apple's mail application. Leo thinks it could be something within his iCloud client that's causing his phone to popup old email notifications, so it's best to check there. It is also possible that during the update to 13.1.2, the update could have done something to the iCloud application on Rich's phones. Unfortunately, when these issues occur with the app on the phone, it can be reflected in the iCloud client.