Caller wants to get a new Pure Android phone. Leo says that Google is putting the Pixel 2 on sale right now, getting ready for the next model. Samsung is another good option. But steer clear of HTC. Great phones, but the company is failing.
Ryan has an Axon 7 Android phone. Leo says it was one of his favorite phones last year with excellent sound quality, great battery life, and half the price of flagship phones. Ryan is ready to upgrade though and he's looking at the HTC U Ultra. Leo hasn't used it yet, and it doesn't come out until mid March. From the looks of it, Leo says it's a sweet phone, but it doesn't have a headphone jack!
Laurel's HTC phone is full, so she started deleting stuff, and now it won't work. Leo says Laurel probably deleted a critical system file, but she can restore the phone back to the factory settings. That would require wiping the phone completely. Before she does that though, she can connect it to a computer via USB and Windows will read it as a hard drive or a camera. Then she can copy the photos off. She can also install an Android File Transfer program if she has a Mac and do the same thing. Then, she can do a factory recovery.
HTC has hit its stride again with its newest smartphone, the HTC 10. It has an aluminum body, much like the previous HTC phones, which is nice as opposed to the glass backs of the Galaxy phones from Samsung. The HTC 10 will be a little more robust because of that. It has an LCD screen, not OLED, but it is very nice. It has a Qualcomm Snapdragon 820 processor, which is a big improvement over the lackluster Snapdragon 810 processor in last year's Android handsets. It's fast, cool, and energy efficient.
Joe's HTC Resound phone is about 5 years old now, and it no longer will charge. He's wondering what he should try next. Leo says he should probably get a new phone at this point. These phones aren't meant to be kept for as long as 5 years. With computers, we expect to keep them 5 years, but with phone manufacturers expect people to upgrade every couple of years. It could just be that the battery has reached it's limit for charge cycles. If he wants to get a new battery, Leo definitely suggests getting the battery from HTC.
Andrew has the HTC One and he's trying to figure out whether to get the new HTC One or the Moto X as his next phone. Leo says he wouldn't buy a new HTC phone because the phone company is likely going to pivot into VR. They aren't doing well with mobile phones of late.
Tom hasn't had a cellphone in a few years and he's looking at getting the Samsung Galaxy S5. He also sees that it's waterproof. Is that true? Leo says no, it's not water "proof". It's water resistant.
The 2014 version of the HTC One, known internally as the M8, arrived this week. Leo says that the new version is a definite upgrade with a beautiful 5 inch screen. HTC also improved many things Leo wasn't too thrilled with in the original One, like the carrier and manufacturer add-ons. While there's still preinstalled carrier and manufacturer junk on top of Android, HTC has at least made their 'Sense' user interface a little less offensive.
Scott has an HTC One that he used at AT&T but he's had it unlocked and moved over to T-Mobile. But his MMS and text messaging aren't working now. Leo says that it may be that the APN settings are wrong, and that won't allow the phone to send images. There also may be an issue with the frequencies supported.
David got a new LG phone and now he can't put apps on his miniSD card. He could on his old HTC One, though. Leo says that LG may be preventing app installations on it. Or, it could be a function of the app that prohibits it. If it's a widget, then it can't. Also, that phone may not support it from LG's point of view. David can root the phone, though. CyanogenMod will do it.