HP

Is My Computer Defective?

HP Envy 17"

Episode 1830

Linda from Los Angeles, CA

Linda gets a red/green pattern on her HP computer from time to time. Leo says that's a defective component. Maybe your video card. It could also be a corrupted video display driver. Leo would recommend returning the computer if you can. Call HP. They'll make you reinstall Windows, but it's obviously a defective computer. You'll probably have to fight with them to get them to replace it. But it's definitely a lemon. You may need to get your bank involved.

What's a Good Laptop, Portable Printer, and Scanner?

Thinkpad X1 Nano

Episode 1813

Larry from Tampa, FL

Larry needs a basic laptop that will work with a portable printer and scanner. Recommendations? Leo would recommend the Lenovo Thinkpad X1 Nano. It's a powerful 13" laptop that's very thin, yet robust. But it isn't upgradeable. 16GB of RAM, good battery life. Type-C and Type-A ports. It's a very good machine. As for portable scanners and printers, Leo recommends getting an all-in-one, if you can find one. Don't fall for thermal printers though. Those aren't what you're looking for. The paper isn't the best quality. HP makes a portable Office Jet, and a photo printer called the Tango.

How Can I Connect My Printer to My Network?

HP

Episode 1798

Kevin from Whittier, CA

Kevin got some new equipment from his ISP and he can't seem to use his HP printer with it. Leo says that all of today's printers are WiFi enabled and Kevin will need to input the network information and password using the printer interface. If it can scan for the network, that would be easier. Input the password and he should be able to see it online after adding the printer in Windows. Leo also recommends going to HP's website to download the latest drivers. 

Would a Laser Printer Improve My Scanned Images?

Episode 1776

Natasha from Long Beach, CA

Natasha is scanning images and she wants to have the same quality image when she prints from the scan. Should she get a laser? Leo says that choosing a higher quality paper that's "whiter" and thicker could help. She could play with the intensity setting on the scanner as well. That could give her better color and resolution. She could get a higher-end laser printer, to be sure. Brother, Canon, and HP are the top brands. 

Can I get a good deal from a home shopping channel?

Dell XPS 13

Episode 1749

Gary from Dana Point, CA

Gary saw a laptop from the Home Shopping Network, with a DVD drive. Leo says that the fact that it has a DVD drive proves it's a few years old. Also, Gary says it's an i3 processor, and that's pretty underpowered for most of what you do today. Leo doesn't recommend buying from a home shopping channel. You're not going to get a good deal there. Go to HP.com and look at a comparable device. And get an i5 processor with an SSD drive. At least 16GB of RAM. If you are looking for a deal, look for a refurbished laptop from HP. And the Black Friday prices are quite aggressive. 

Did my hard drive fail?

HP Split x2

Episode 1732

Tracey from Ontario, Canada

Tracey's HP Split computer hard drive failed it's "smart check," and then when she turned it back on, it didn't boot up. Leo says that the smart check didn't really give Tracey any time to get her data off because drive manufacturers had dumbed down the SMART check to the point where it's nearly useless. The fact is, drives do fail, about 3% a year. And Tracey's is about six years old, so it was only a matter of time. This is why it's wise to backup your data regularly. Leo recommends iDrive (sponsor). 

Which Laptop Should I Buy?

HP

Episode 1727

Laurie from San Clemente, CA

Laurie just needs a basic laptop for checking email, doing homework, surfing in the cloud. Leo says that if she doesn't need special software, a Chromebook is ideal. They are less expensive and more secure. But if she has to run a specific program, then she needs a Windows Machine for that. Then Leo recommends either the HP, Dell, or Lenovo. All three make solid machines and stand by them. HPs are thin and light with excellent battery life. If tough on the hardware, then the Lenovo Thinkpad is built like a tank. Dell is in the middle.

Why Won't My Printer Print After Swapping Cartridges?

HP OfficeJet Pro 8715

Episode 1719

Elizabeth from Rancho Mirage, CA

Elizabeth has an HP OfficeJet Pro 8715 printer. But her menus say 8710 on the screen. Leo says the printer probably uses the same drivers because it's part fo the 8710 line. She is also being told she needs new ink cartridges and she replaced them, but now it won't print anything. Leo says to look in the setup menu to see what the error message is. It may also be security software from a third party or counterfeit cartridges. HP won't allow them. That could be the issue.

She may also need to update the drivers.