Tom is getting an error message on his Windows computer that his hard drive may be starting to die. Should be believe it? He just bought it. Leo says to always keep his hard drive backed up, but Leo says that over-relying on Windows can be a mistake. Most hard drives have a technology called SMART which can warn him of some errors. So yes, he should be concerned and always have a backup just in case.
William and his Dad built their own computer together. Leo says that's a great project to do together! But his hard drive crashed. He rebooted it and now he can't do anything with the OS. Leo says that it's best to wait. Don't reset because that'll cause the hard drive to spew data across the disk. That could cause the hard drive to become corrupt. Fortunately, William has a backup. So Leo recommends doing a deep, low level format and reinstall Windows. He could try running SpinRite, but that won't solve the corruption of the file system.
Leo says this would just be different. Instead of being a local drive to his computer, it would become a network mounted drive. Copying files would go over the Wi-Fi network, which would be fairly slow compared to being plugged into directly to the computer. The advantage is that the drive would become accessible to other computers on the network, turning it into a NAS, or Network Attached Storage.
Robert wants to upgrade his MacBook Pro into an SSD and then clone his hard drive to it. Leo says to use SuperDuper to clone the drive to an external drive, then copy it to the SSD. He should just make sure he has a large enough drive. Go to MacSales.com. They offer great stuff and will walk him through the process.
Daryl wants to know how long Carbonite will take to backup his hard drive. Leo says to take 740kbps x 60 then divide by 10. 10 KB per minute. If he does the math, it takes quite a bit of time. Carbonite knows this and as such, Daryl can request to have a hard drive sent to him and then he can back up his system and sent it back.
Dan's hard drive has failed and he needs to do a drive recovery. Leo says that the first step in drive recovery is to have a backup on hand. The next thing is to understand what caused the hard drive fail. It could be hardware, or it could be software. That's why relying on a professional is a better option than going the DIY route.
Ziggy is a high school senior and he's taking classes in video game design. He wants to have a really good SSD to speed up the performance of his computers. Leo says that's a great idea and it's important to find an SSD that's really fast as some aren't as fast as others.
Bob says he's added several hard drives to his network but Explorer can't see them. Leo advises formatting and partitioning them. Then look at them in Windows Drive Manager by clicking Start, then typing "Disk Management."
Ken has a Mac Mini with a 128GB SSD and he backs it up faithfully. But he's constantly getting a message that he's running out of space. He uses it for photo editing. Leo says that's why. Those files are huge. There's a great visual hard drive display utility that will let him see what's being used and where.
"The Old Geek in the Bronx" has an issue with a computer repair that the Geek Squad did, where they password protected the hard drive preventing access to the system. The Geek Squad denies they did it! Leo says that searching for "cracking a locked hard drive" on Google, he can find some solutions. Dell says they can unlock a hard drive if he would ship it to them. Hard drive passwords are very secure and difficult to break. And he'll probably have to buy gold support from Dell to do it, but he can.