Chris hard drive is dead and he needs to get the data off it. Leo says that you can go to Drive Savers, they take apart the drive in a clean room and can then rebuild it so you can get the data off, but it's VERY expensive. Leo says that's why you need to backup all the time. Because hard drives can, and will crash. But a good computer geek may be able to coax that hard drive back to life long enough to get the data off if there's a soft failure. But it's a hardware issue, like a bad circuit board, DriveSavers is your only hope.
Kevin has an HP laptop with a 500GB hard drive and he's getting warnings that he's running out of space. How can he see what is taking up all that room and what can he get rid of? Leo says he can delete temporary file, because they aren't needed. By implication, that's just a repository to place files temporarily. He'll want to be sure to only delete files when other programs aren't running. He doesn't want to crash out an application that may be using a file in that temp folder.
Teri bought a Mac a few years ago and needs to know if she's subject to the recall. Leo says go into 'About This Mac', and on the fourth tab, she can click on it and check to be sure she's available for the recall.
Kenny wants to know how to clone a hard drive. Leo says that usually when buying a new hard drive, it comes with a utility that will clone all the data and put it onto the new drive. That's much better than any third party utility. What's a good drive to buy? Leo recommends Western Digital, but they're pretty much the same now. There's not much to differentiate them anymore.
Jay would like to replace his hard drive in his Mac Mini. What hard drive should he get, and where should he buy it? Leo says that these days, all hard drives are pretty much the same. Leo advises getting an SSD though. They're becoming quite resilient, are lasting longer, and the price is dropping.
If he's looking to get a spinning drive, Leo advises going to Other World Computing. They specialize in Apple replacement parts and even offer videos on how to do it.
Eric wants to know how to image his hard drive onto a replacement drive.
Imaging options include:
Johnny is getting an error of "no operating system found" on his Windows 8 machine. Leo says that could mean that the master boot record is damaged, but more likely, the hard drive has died. It could also be just recovering and reinstalling Windows. It depends on how dead the drive is.
Louis downloaded something and now he can't do anything when he boots up. Leo believes that the computer's hard drive is failing and that's what is causing the computer to stall on boot up. Especially considering it's an old XP machine. Given the issues Louis is having, it's unlikely from something that Louis installed. Leo says it's not really worth fixing.
Stana is having issues with her old Compaq Presario freezing frequently. She tried cooling it, and it helped for awhile, but it's freezing again. She updated her drivers, and when that didn't work, she uninstalled them. Now she can't even boot into Windows because it says it failed to install an update, and it's trying to revert back.