Austin has a 5 year old HP all-in-one and it's crashing on him. Leo says it may be that simply backing up his data, wiping the drive, and reinstalling Windows could fix the problem by repairing any corrupt files. It will also clean out any background applications that are running in the background, taxing the system. Using the Windows 10 Media Creation Tool can help. Then he can go to the HP site and update all of his drivers. If it's not a hardware flaw, then that should solve the issue. But if the problem lingers, it could be time to replace the hard drive.
hard drive failures
Dave has a laptop with two hard drives with various ages. When is it a good time to replace the old drive? Leo says that hard drives fail over time. Google says that they will fail a lot at first, and then then to zero the first few years, and then about 8% a year after that. So if you're drive has been running that long, it may be one of the well put together ones. Hard drives are cheap so just keep your data backed up. Use it until it fails and when it does, your data's already backed up and ready for the new hard drive. Spinning drives also tend to fail gradually.
Norman has a MyBook Live USB drive that has died and he needs to get the pictures off it. Leo says that the drive itself may not be dead, but the enclosure could be. He could try a different cable, or a different computer. Then try removing the enclosure and putting it into a universal drive adapter. Plug that into his computer and it could work.