Jerri has been getting emails saying the messages she's sending are spam and are being bounced back. Leo says Jerri got "spoofed," and spammers are using her email address in the return so they can't be traced back to them. The good news is that sooner or later, spammers will rotate Jerri's email out in favor of someone else.
Michele switched service providers, and since then all of her email has vanished. Leo says updating to iOS 7 may have wiped it out of her iPhone. Or it could be Google's recent gmail changes. Leo says to delete the email account in her phone and then recreate it with Google as the provider. Then she can have access to her gmail again.
She also should look in her archive folder. Gmail never really deletes email -- it archives it instead. If it's all gone though, it's possible her account has been hacked. She should also check the All Mail folder.
Instagram comes under large-scale spam attack, prompts affected users to reset passwords (The Next Web)…
Allison's Yahoo mail got hacked last weekend, and she spent all weekend with technicians to fix it. She's worried she lost all her contacts. Leo fears that the technicians that charged her $200 to fix it were actually hackers pretending to be Yahoo customer support. Leo thinks they probably made her situation worse by installing key loggers and other exploits that'll turn her computer into a botnet zombie.
When Patsy tries going to google.com, her network goes to "Facebook" with a message "unverified server" on all her devices. Leo says there's a chance her home network has been hacked. She should not log into Facebook. It makes sense that Google gets redirected so she can't figure out a solution to her problem. The chatroom says that it could be her DNS server. They advise going to http://18.104.22.168/, and if Google pops up, then there's a DNS issue. If it doesn't, then it may be the DNS has been changed on the router.
Leo recommends changing the password right away, then turning on two-step authentication in the security settings of his account. It'll be a pain, since he'll have to use his phone or the Authenticator app to enter the code to get into his account, but it will be much more secure.
Dennis got hacked in a similar way to Mat Honan. The hacker stole his Twitter handle and Twitter won't give it back. He could fill out a ticket that someone is impersonating him on Twitter, but the sad fact is he may not ever get a response. It would be great if Twitter had additional levels of security, but they aren't there yet. Twitter isn't making any money and it's a free service, so they're not motivated to really go the extra mile.