hacked

How Can I Regain Control of My Facebook Account?

Facebook

Episode 1785

Richard from Torrence, CA

Richard is having a major problem with Facebook. Someone hacked into his account and altered all his information. So he's lost complete control of every account he uses. Leo says that's what Two Factor Authentication , with an authenticator app. It can guard against. You can also set up trusted contacts, which can aid in verifying who you are as you are trying to get control back. But since it's too late for that, you can only hope to get ahold of someone at Facebook to get help in getting control of your account back.

Hackers Encrypting Universities and Companies with Ransomware

University

Episode 1784

The Clop Ransomware Team has attempted to encrypt networks from Universities around the country and threatened to release sensitive data. Colorado University sent out notifications this week that their network had been breached with ransomware, taking personal information and clinical data with a  demand of $10 million in bitcoin. Leo says if you were a student at any of those universities, look for a notice advising you of the breach. Companies that have also been hacked include Kroger and Shell Oil.

How Do I Prevent From Being Hacked by Remote Access?

"Hacking"

Episode 1779

Diego from San Dimas, CA

Diego got hacked. He was online, and someone gained access to his desktop through remote access. He saw them start open files and folders. So he shut the computer down. He then tried running Malware Bytes and his AVS, but neither found anything. Leo says there has to be a remote access program on his computer. He advises going into add/remove programs and see if there's anything he doesn't recognize. Uninstall anything you don't know why it's there. To be certain, backup your data, format your hard drive, and then reinstall Windows from a known, good source.

What Do I Do If I've Been Hacked?

hacker

Episode 1739

Don from Southern California

Don's friend has a PC that got infected and scammed by someone who took control of her PC by remote access. What can she do? Leo says that all hacking attempts are designed to scare her and get her to act without thinking and call a number. Once they have her on the phone, they can use a series of tricks to get her to think she'ss infected. Then, they charge her to "fix it." Leo says that odds are, the computer wasn't infected, but certainly is now thanks to the remote access hack.

Have I been hacked?

Microsoft's Autoruns

Episode 1736

Chris from Orange County, CA

Chris bought a new HP Envy laptop a few months ago and he's not all that impressed with it. It's nice, but he is having issues with a wandering cursor that opens things up and moving around. It looks like someone has connected to it and done something. But when he steps in front of it, it stops. Leo says that it's likely the computer has a remote access trojan on it and someone is hunting around. When he steps in front of the webcam, it stops. So that tells Leo someone is playing around. 

Do I have malware?

Windows Defender

Episode 1730

Karen from Tri-Cities, WA

After getting a phishing scam email, Karen ran a malware scan with Windows Defender and it found a "severe threat" called a Trojan-Downloader. Windows Defender blocked it, but is she still compromised? Leo says that everyone gets those, and it's not a side effect of a virus on your system. So if Defender found one and blocked it, you're safe from it.

What Can I Do If My Apple ID Has Been Hacked?

iCloud

Episode 1723

Leslie from Riverside, CA

Leslie thinks she's been hacked after she called Apple and gave them remote desktop control. Leo says that wasn't Apple. Leo suggests backing up her data and then wipe the computer completely. Do the same to the iPhone. Then create a new iCloud account and just start over. Leo would also recommend talking to her phone company about a new phone number. Ask them for a PIN number on the account. 

How Can I Be Sure My Mom's Computer Hasn't Been Hacked?

Windows 10

Episode 1717

Matt from Portland, OR

Matt's mom got bit by a remote access scam and he's gotta clean up her computer to make sure it's secure. Leo says it's a common scam designed to get one to launching the "event launcher" which will show "red x's", which Leo says are perfectly normal. But if she doesn't know that, it'll make her think there's something wrong with her computer. But there isn't. Then they'll try and get her to give them a credit card to pay to fix it remotely. That gives them her credit card. Once that's done, they'll tell her they need remote access.