Bill noticed his cable bill was higher than it should be. So he tried to use the online chat feature to get support. About an hour later, he discovered that his password had been changed by the support people, and he also learned that his account was hacked by the support person. Leo says that Bill should report them right away. He did and has not received any reply. What's his next step? Leo says that what Bill will want to do is go to all his accounts that use that email and reset passwords. It's a hassle to be sure, but a must.
Dave says his 10-year-old Mac got hacked, and his Apple ID password was changed. But he can't use his iPad until he verifies it. So he can't use it at all. Leo suggests wiping the old Mac drive and reinstalling the macOS. Also, change the User ID password. Dave will have to call up APPLE to reclaim it.
Mike is worried that his WiFi network is compromised since his encryption was bypassed. Leo said that WEP was hacked, and routers went to WPA. And then WPA2. But the latest news is that "Krack attacks" have gotten into WPA2. Leo says it's largely sensationalized headlines and that it's very hard to do and requires a lot of time being on the network itself. Also, by now, most routers have been patched against Krack. So it's not really anything to fret over. And WPA3 is on the horizon, with new routers turning it on with a software upgrade.
Here are some things you can do:
Johnny Jet says that to follow the warnings of the CDC to be cautious when traveling to Asia in general, and China specifically. Stay away from the animal markets, where this virus has come from. Johnny also forgot to log into his VPN, and he got hacked! Johnny says that Bank of America is terrible with hacking issues. He caught someone trying to transfer $100 via Zelle. Leo says to turn on two-factor authentication. Leo suspects malware got in through an attachment or a link. Malwarebytes may help, but make sure you get it from the original creator.
Charles bought the CM1000 cable modem and a Netgear ORBI Router. But he's heard of a hack in cable modems. True? Leo says that there is a vulnerability called "cable haunt" that will allow someone to take over a cable modem. And there's no fix because the cable internet company doesn't want to do it since it'll take the internet down while they fix it. Additionally, the cable company wants him to pay for customer support every month to fix it. Leo says he has to keep putting pressure on the cable company to fix it.
Don has noticed someone from the Ukraine has tried to log into his Microsoft account on a weekly basis. Should he be concerned? Leo says as long as you don't use the same password, have 2-factor authentication, and have a password manager like Last Pass, there's no way he can get into it. But make sure you have 2 Factor turned on just in case someone manages to guess the password. It will then ask for an authentication code from you through Microsoft Authenticator, which notifies you via text. It's very secure.
Ding got a notification recently about a Zelle transaction and wants to know if his bank account has been hacked. Leo says that unless they have your bank information, they can't. Signing up with an email account won't really do anything. But if one suspects something has happened, it may have been a keystroke logger or someone that stole information, but it's unlikely. If he is running Windows 10, then he should run Windows Defender, updating it regularly. There's no need for a third party AntiVirus. And he may want to change the bank account, demanding 2-factor authentication.
Steve is having an issue where someone is sending pictures of him to old girlfriends. How can that happen? Leo says that there's a couple of possibilities. One is SIM JACKING: where someone convinces your carrier that they are you and asks for a new SIM. The other option is that a hacker may have hacked your Samsung backup account. So change your password immediately. It's quite likely an ex looking to embarrass you.
William's computer was hacked and he knows who did it. He was the victim of a phishing scam that nabbed him after he clicked on an email link. Leo says William should change all his passwords, wipe his hard drive and start over. But call the police first. If you can prove the information, call the police and then bring the computer to them.
Todd got a Facebook message from a friend that said "Is this Your Video?" and it had his picture on it. So he clicked on it, and it said the content wasn't available. Leo says that Todd was likely hacked in a phishing scam, accessing his Facebook account. What they are hoping is that you log into Facebook and get their password stolen. They can also try and get you to pay for a bogus support contract or grab your credit card number. They can even put a bitcoin miner on your computer. So NEVER click on a link. EVER.