Leslie thinks she's been hacked after she called Apple and gave them remote desktop control. Leo says that wasn't Apple. Leo suggests backing up her data and then wipe the computer completely. Do the same to the iPhone. Then create a new iCloud account and just start over. Leo would also recommend talking to her phone company about a new phone number. Ask them for a PIN number on the account.
Matt's mom got bit by a remote access scam and he's gotta clean up her computer to make sure it's secure. Leo says it's a common scam designed to get one to launching the "event launcher" which will show "red x's", which Leo says are perfectly normal. But if she doesn't know that, it'll make her think there's something wrong with her computer. But there isn't. Then they'll try and get her to give them a credit card to pay to fix it remotely. That gives them her credit card. Once that's done, they'll tell her they need remote access.
Randy's credit cards and bank cards have been hacked and stolen. He uses different companies. Did they steal his card numbers because of shopping online? Leo says to look at the common thread. Leo says to look at the common thread. Someone clearly got to where Randy keeps all those numbers stored. So they may have hacked into his Amazon account or his Google account. Make sure those numbers are blocked. The good news is, that his credit card companies will be monitoring it and will warn him. They will then lock the card and reissue them.
This week, Twitter got hacked, compromising verified user accounts. Leo says it's a big deal, and a little weird, because the Tweets started with BitCoin accounts and spreading out to other verified users. It was all wrapped around "giving back" bitcoin to communities, buy offering a two for one deal on sending bitcoin. A complete hoax. But then, other verified users started to tweet it, including Joe Biden, Bill Gates, Apple, and Elon Musk, clearly indicating that Twitter had been hacked.
Bill noticed his cable bill was higher than it should be. So he tried to use the online chat feature to get support. About an hour later, he discovered that his password had been changed by the support people, and he also learned that his account was hacked by the support person. Leo says that Bill should report them right away. He did and has not received any reply. What's his next step? Leo says that what Bill will want to do is go to all his accounts that use that email and reset passwords. It's a hassle to be sure, but a must.
Dave says his 10-year-old Mac got hacked, and his Apple ID password was changed. But he can't use his iPad until he verifies it. So he can't use it at all. Leo suggests wiping the old Mac drive and reinstalling the macOS. Also, change the User ID password. Dave will have to call up APPLE to reclaim it.
Mike is worried that his WiFi network is compromised since his encryption was bypassed. Leo said that WEP was hacked, and routers went to WPA. And then WPA2. But the latest news is that "Krack attacks" have gotten into WPA2. Leo says it's largely sensationalized headlines and that it's very hard to do and requires a lot of time being on the network itself. Also, by now, most routers have been patched against Krack. So it's not really anything to fret over. And WPA3 is on the horizon, with new routers turning it on with a software upgrade.
Here are some things you can do:
Johnny Jet says that to follow the warnings of the CDC to be cautious when traveling to Asia in general, and China specifically. Stay away from the animal markets, where this virus has come from. Johnny also forgot to log into his VPN, and he got hacked! Johnny says that Bank of America is terrible with hacking issues. He caught someone trying to transfer $100 via Zelle. Leo says to turn on two-factor authentication. Leo suspects malware got in through an attachment or a link. Malwarebytes may help, but make sure you get it from the original creator.
Charles bought the CM1000 cable modem and a Netgear ORBI Router. But he's heard of a hack in cable modems. True? Leo says that there is a vulnerability called "cable haunt" that will allow someone to take over a cable modem. And there's no fix because the cable internet company doesn't want to do it since it'll take the internet down while they fix it. Additionally, the cable company wants him to pay for customer support every month to fix it. Leo says he has to keep putting pressure on the cable company to fix it.
Don has noticed someone from the Ukraine has tried to log into his Microsoft account on a weekly basis. Should he be concerned? Leo says as long as you don't use the same password, have 2-factor authentication, and have a password manager like Last Pass, there's no way he can get into it. But make sure you have 2 Factor turned on just in case someone manages to guess the password. It will then ask for an authentication code from you through Microsoft Authenticator, which notifies you via text. It's very secure.