Charles bought the CM1000 cable modem and an Netgear ORBI Router. But he's heard of a hack in cable modems. True? Leo says that there is a vulnerability called "cable haunt" that will allow someone to take over your cable modem. And there's no fix because your cable internet company doesn't want to do it since it'll take your internet down while they fix it. Additionally, the cable company wants him to pay for customer support every month to fix it. Leo says you have to keep putting pressure on the cable company to fix it. There is a workaround though.
Don has noticed someone from the Ukraine has tried to log into his Microsoft account on a weekly basis. Should he be concerned? Leo says as long as you don't use the same password, have 2-factor authentication, and have a password manager like Last Pass, there's no way he can get into it. But make sure you have 2 Factor turned on just in case someone manages to guess the password. It will then ask for an authentication code from you through Microsoft Authenticator, which notifies you via text. It's very secure.
Ding got a notification recently about a Zelle transaction and wants to know if his bank account has been hacked. Leo says that unless they have your bank information, they can't. Signing up with an email account won't really do anything. But if one suspects something has happened, it may have been a keystroke logger or someone that stole information, but it's unlikely. If he is running Windows 10, then he should run Windows Defender, updating it regularly. There's no need for a third party AntiVirus. And he may want to change the bank account, demanding 2-factor authentication.
Steve is having an issue where someone is sending pictures of him to old girlfriends. How can that happen? Leo says that there's a couple of possibilities. One is SIM JACKING: where someone convinces your carrier that they are you and asks for a new SIM. The other option is that a hacker may have hacked your Samsung backup account. So change your password immediately. It's quite likely an ex looking to embarrass you.
William's computer was hacked and he knows who did it. He was the victim of a phishing scam that nabbed him after he clicked on an email link. Leo says William should change all his passwords, wipe his hard drive and start over. But call the police first. If you can prove the information, call the police and then bring the computer to them.
Todd got a Facebook message from a friend that said "Is this Your Video?" and it had his picture on it. So he clicked on it, and it said the content wasn't available. Leo says that Todd was likely hacked in a phishing scam, accessing his Facebook account. What they are hoping is that you log into Facebook and get their password stolen. They can also try and get you to pay for a bogus support contract or grab your credit card number. They can even put a bitcoin miner on your computer. So NEVER click on a link. EVER.
Ross is worried he may have been hacked after searching for the Quicken Support number online and calling them. Could he have gotten a phony number? Leo says never Google phone numbers unless you go directly to their website. Leo says that hackers will buy ads for specific search error messages, and it could be that Ross had been compromised after giving them access to scanning the computer. Leo says it would be prudent to scan his system. Before doing that, since Ross is very savvy, he could do a search with Malwarebytes first. Ross did and found nothing. That's good news.
A teenage hacker discovered flaws in his school's educational Blackboard software and presented his findings with the eye of improving security. He made a presentation at the Black Hat Hackers convention in Las Vegas. But while he could have changed his grades, he opted not so. But he did break into a college network to change his admissions status to "accepted" to make a point. And while the software company lauded the teen for discovering the flaws, he was suspended at school.
Chris is having trouble loading his Windows profile as he logs into his Windows 7 computer. He worries he's been hacked. Leo says that more likely, it's a flakey hard drive that's preventing the data from being read. Windows 7 is now over 10 years old and if he hasn't changed that hard drive in that amount of time, it's likely a bad hard drive. Boot into safe mode and see if the profile can load. If he can, then he may just have a corrupt profile. In all likelihood though, it's a bad hard drive that's about to die. But Chris has another problem.
Pat has a google home hub and she thinks it's been hacked. What can she do? Leo says that it's likely that someone has hacked Pat's Google account. Leo recommends changing her password and turning on 2-factor authentication. Add an account recovery number and email as well. That will keep someone from changing your password. Leo also recommends turning off "share your device" in the settings and set up Voice Match.