GRC

Why doesn't my touchpad work?

Laptop

Episode 1545

Greg from New Brunswick, CAN

Greg has a Samsung laptop computer. He had to reinstall Windows 8.1 and wants to upgrade to Windows 10. But his touchpad isn't working, even though Windows says it does. Leo says that he suggests using the actual drivers from the manufacturer. Often they will be different from the Windows driver and will be designed for that model. Chances are, it's a Synaptic touchpad. If that doesn't work, then maybe the touchpad is broken or the cable is loose. Also, the chatroom says that there is a function key, it could be F9, that will turn off the trackpad.

Do I need a VPN to change my DNS?

Episode 1518

Richard from West LA

Does Richard have to create a VPN to set up his DNS settings? Leo says no. DNS is essentially the phone book that the internet uses to look your address up. You don't use a VPN for that. VPNs are for encrypted net traffic. OpenDNS is the best DNS that Leo likes. CloudFlare is another. Quad Nine. Google even has a secure DNS. All are great if you're concerned about privacy, as it allows you to filter traffic at the router level. Log into your router, look for the DNS settings, and input the DNS address of your DNS server.

Are my passwords safe?

LastPass

Episode 1349

Yogi from Long Beach, CA

Yogi uses a text file to store all his passwords. It's encrypted, and his passwords are randomly generated. He then cuts and pastes the password to enter it. Is that safe? Leo says yes. If his computer has a key logger, it can't read a cut and paste like it can his typing. An easier way, though, would be a password manager like LastPass or 1Password. Steve Gibson also has a password generator at grc.com/passwords

How can I disable the 'Get Windows 10' reminder?

Microsoft Windows 10

Episode 1309

Sonny from Sierra Madre, CA

Sunny got a Lenovo tablet with Windows 10. She was promised Windows 7 could also be used, but it just kept pushing her to upgrade. Leo says now that the free upgrade has passed, it should go away. There is a faster way to get rid of it, though, and it's from Steve Gibson. It's called Never 10. It will remove that reminder from the registry.