Matthew has a Facebook page for his business and he complains that negative reports wreak havoc on their page and he can't get access to moderate it. Leo says that Facebook is ultimately the moderator, but at a billion and a half users, it can be problematic to get Facebook to do things. Most of it is now automated. There are better places like Google Groups, Google Plus, or he could even create his own custom forum that gives him more control.
John has trouble searching his Gmail via Google on his phone and he ends up with everything other than his contacts. Leo says that it's likely that the feature John is using is an out of date Google Labs feature that no longer works. But it sounds like this is a bug in Google Plus. Google Circles are now in Contacts and that's a flaw that Google has to fix.
Chris wants to create his online community, but he's concerned that using Facebook or Twitter will make it owned by them or shut him down. Leo says that is true but it's an easy place to start, and that's also where all the eyeballs are. Leo recommends going with Google+ because he'll get the Hangouts feature, messaging, and even Google groups.
Walter wants to know if all the images that he uploads to Google Plus will stay there if he deletes the Google Plus app. Leo says yes, they will stay there. It only deletes the data stored on the iPhone (i.e. cookies, etc). Google Plus is a great way to back up photos, as is Microsoft's OneDrive. With OneDrive, if he wants Microsoft Office, he'll have unlimited storage.
Jessie's wife is complaining that her iPhone is running out of space. Leo says that's because of all the pictures and videos she has on that 16 GB phone. Jessie says that her previous iPhone was able to store more photos and videos than her new one. Leo says it's because the camera in the new iPhone has a larger sensor and saves larger files. There's also less space thanks to iOS 8.
John has found that all his pictures had been loaded into a Google web album without his knowledge. Leo says that's OK, and it's actually a feature of Google. He probably has it enabled for all photos to be backed up to Google Plus in a private gallery. He can verify the photos are private by looking in the photo details in the online album. It should say "not shared." It's just an auto backup, and it's a good thing.
If he doesn't want to have his photos uploaded, he can disable it through the Google Plus settings in his Android phone.
Since Apple is retiring iPhoto, she is worried about all her albums. What's a good alternative that will allow her to preserve those albums and keep using them? Leo says that Apple's new Photos app will be available for both iOS and OS X. And it'll be comparable to iPhoto and Leo suspects that it'll have all the same functions as iPhoto when it comes out next January. Until then, there are other choices. She can turn on Google Plus' automatic photo upload, which is essentially Picasa with various new features including AutoAwesome.
David wants to backup all his photos in Google. Leo says to install Google Plus on the mobile phone and then turn it on in the iPhone or Android. Then they'll automatically upload.
As 2013 comes to a close, Leo says that privacy, or the loss of it, should be viewed as the topic of the year. As the NSA has spread its reach further into our lives, even the major tech companies have taken out a huge ad campaign to say "stop spying on us." But there's also some nice things about a lack of privacy. Google has created Auto-Awesome Movies, a year end movie of all the photos posted to Google Plus. Leo says it's a great document to show the year, but it's also a horrendous invasion of privacy.
Google launched their annual developers' conference, Google I/O, with a marathon 3 1/2 hour keynote address. Leo says there was no new hardware announced, not even from Motorola. There was an announcement that there will be a Nexus version of the Samsung Galaxy SIV soon running pure vanilla Android. They barely even talked about Google glass, which they just launched. They did, however, have plenty to say about Google+, which Leo says shows that Google is all in on their social network. Leo also says he thinks that Google+ will be adding SMS to challenge Facebook Messenger.