Chris has a Samsung Galaxy S10 and he can't get the Google Play store to open. It crashes. Verizon says he needs to do a "function reset." Leo says Chris has to be sure his phone is completely updated. that's important. Go into the settings and see if the latest Samsung software is there. But it's probably best to reset the phone is in order. Press and hold the on/off button and select restart. If that doesn't work, then he can reset the phone to factory default settings. But restarting the phone should work. From the Chatroom - Clear the cache and data from the Play Store app.
John got an Amazon Fire Tablet and he'd love to wipe it clean to get rid of having to go into Amazon for everything. Leo says one thing he can do is put the Google Play store on it. Once done, everything else on Android is available. Leo says he stopped using the FireTV because it was all about Amazon as well. He could maybe "root" the tablet in order to make it Android only.
Jim wants to use an app called Morpheus, but it can't be installed through the Google Play Store. He's been told he needs to be in Developer Mode to install an app from somewhere else. Leo says that's a bad idea because it'll make his Chromebook less secure. Not all apps are approved for ChromeOS. If he can't install it and run it directly from the Google Play store, he shouldn't do it.
Karen has a ZTE Android phone and she wants to save her text messages. Leo says there's an app called SMS Backup and Restore and it can save text messages for him. If that doesn't work, she should keep looking in the Google Play store.
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Pete has an Amazon Fire tablet and he wants to know how he can get Android apps from Google Play. Leo says that Amazon's fire tablets don't come with Google Play — he'll have to use Amazon's own app store. It's possible to install the Play Store on the Fire tablet, but he'll have to turn off "only download settings in the play store" or "don't allow apps from unknown sources" option. It's in "settings and security" in the carousel.
Scott just switched from Windows Phone to Android, the LG G30. Leo says that's a great phone, but Scott wants to know if it has a hands-free driving mode. Leo says it's not in Android itself, but they have an app that will run on the phone to do it. Leo says it's called Android Auto. It'll give him a completely hands-free experience and he can enable auto launch to take over the second he turns on the car.
David has finally made the "switch" from iPhone to a Samsung Galaxy Note 8. It seems easier to sync, but how does he sync up his Outlook? He should sync using Google Contacts first. That's' a good way to have it everywhere. He can then sync to any phone, computer, or tablet. Leo says Outlook on Android is very good as an app. So rather than try to sync it, David should try using the Outlook app. It's very good. Then Outlook on Android will pull from it. Is Android secure?
Shane has an Nvidia Shield gaming device and every time he tries to buy something from the Google Play Store, he gets an error. Leo recommends clearing the cache, restarting and then resetting his Play account. The problem is that the Nvidia Shield has Android 7 and it doesn't give him access to his Google Play settings. That may leave Shane with only one option — to reset the Shield itself.
Jim bought a pair of Samsung Galaxy S8 and the guy at the store said he doesn't need an antivirus app to protect it. Is that true? Leo says it is. Mobile phones don't really need that extra precaution, as long as he only gets his apps from Google Play Store. He should be careful what apps he gets, though, even then. Sometimes a junky app does get through. The benefit through Google Play is that if one gets through, they will remotely kill it.