Dennis has an original Google Pixel but he's having issues where he has to reboot it. Turns out it's a motherboard issue with is the phone. But the recall has passed and he was never notified. Leo says that he isn't sure companies are required to inform their customers, though they should. Google is also going to retire that model anyway, so it's high time to get a new one. Leo recommends the Google Pixel 3A, and it's on sale right now for around $229. Best deal out there right now.
Google has agreed to a settlement that will pay original Google Pixel or Pixel XL owners up to five hundred dollars for a defective microphone in the phone that caused issues while calling. Other users may be eligible for up to $20.
Leo says yes, all Android phones can do this. He just needs to get a USB cable, either USB Type A or Type C depending on what his computer has. A Windows PC should be able to mount the phone as a drive, but he may need to get software for it if he's on Mac. He can look for "Android File Transfer Manager" which is a free program that allows the Mac to see the Android device.
Mark wants to know why he gets a different keyboard whenever he launches an app on his Google Pixel smartphone. Leo says this is a feature that developers can take advantage of so that the keyboard can be more contextual. For instance, when a number needs to be entered, the keyboard that comes up can be just a number pad. But there is a bug that causes keyboards to change randomly, so maybe that's the problem. More likely, it's something the app developer has done. Mark can try installing Swiftkey and see if that helps.
Kyle wants to know when the new "O" version of Android will be out. Leo says that Google has a beta program for Android O for recent Google Pixel and Nexus phones.
Ethan has a Google Pixel laptop and he's having an issue with water on the keyboard. He's tried airing out the laptop. He's also popped off some keys to try and dry it out. Leo says the sad part is that Google has stopped making parts for the Pixel, and has by and large stopped supporting it. A local shop could possibly fix it. But the problem is, he doesn't have parts. So he'll have to find old Pixels on eBay to swap it out. At the end of the day, it may be just cheaper to buy a new one.
Naomi bought a Google Pixel as her first smartphone. It takes great pictures, but she couldn't make a phone call unless she cleared the cache and rebooted. It was very frustrating. Leo says that there's clearly something wrong with Naomi's phone since it shouldn't do that. She can't get any help except through the online chat feature. She also got the wrong replacement phone. Leo says she'll have to go to where she bought it and have them replace it with the right model. Only the place she bought it can fix it.
Stacey says that when she's driving, her Samsung S5 phone starts to overheat, and her battery life has started to get really bad as well. Leo says that using the phone all the time, even while it's plugged in, will cause it to work harder. Phones are higher performing these days, while battery life has been steadily dropping. On top of that, her S5 was one of the worst phones Samsung has ever made.
Robert signed up for Google Fi and bought a new Google Pixel phone, but Google is having issues activating his account. Leo says that's disappointing, especially when they don't know what the problem is. Leo says it's a good system and Robert shouldn't give up on it yet.
Can he use it on Verizon until it does? Leo says yes. He should just ask them for a SIM and he'll be able to use it. It shouldn't add any software overlays, but it may download some apps. He'll be able to uninstall them, though.
Lee is looking at buying either the new Google Pixel or the Honor 8. Leo likes the Honor 8, but his ultimate choice is the Google Pixel. Though the Huawei Honor 8 is half the price and has nice hardware, camera and a big screen, the manufacturer hasn't committed to push Google security updates directly to the phone with immediate effect. They promise to update "in a timely manner," but what does that really mean? Google does, obviously.