Manny wants to store his photos in the cloud, but he wants to have a better quality image stored locally. Leo says that iCloud always keeps the higher quality image in the cloud. In Google Photos, he can turn off "optimize photos" and it will keep the higher quality locally as well. But Leo says he really won't see the difference.
Mary heard that Yahoo's new owner, Verizon, can read her email. Is that true? Leo says yes. It can read your email, photos, files, etc. in order to do facial recognition, offer targeted ads, etc. Leo says that Verizon's never been big on privacy. So it's not a surprise. Worse, they'll also be looking into other personal information. So you have to think about whether you want to agree to that or go with an alternative. Leo recommends Google.
Alan got a new PC and he's trying to copy all his images over to it with an external hard drive. How can he back up his images to the cloud without getting duplicates? And how can he delete extra copies of his images? Leo says that there are some good "deduplication" apps that will work. But he'll run the risk of eliminating an image that is close to another but slightly different.
Russell has the Samsung Galaxy Note 5 and he accidentally deleted his photos off the phone. Leo says that since Roger has Google Photos on the phone, it's likely the photos were automatically backed up. If he's lucky, that's the case. And any photos that have been deleted may still be in the trash can on the phone, where they stay for up to two months. There are some apps that could maybe recover his lost photos, but they have varying degrees of success.
Glen has a ton of images on his iPhone and some are duplicates. How can he get rid of them? Apple says he has to delete them one at a time. If Glen has them backed up to iCloud with the iCloud Photo Library, he can enable "optimize disc space" on his phone. That will replace the full-size versions with smaller versions on the iPhone, while iCloud keeps the full-size versions. But once he deletes them, they get deleted from iCloud as well.
Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos.
Mark has a Samsung Note 3 that is full and is starting to act up. Leo says that it was the first that had the external card slot taken out of it. So that's unfortunate. How can he get his pictures off? Leo recommends Google Photos. There's also a setting to delete backed up photos. That will keep the space free on his phone. Then he can get a new Note 8, which has an SD card slot so it'll never happen again.
Brian wants to know how he can use tags to stay organized on his email. Leo says that tags are great for searching and it makes it really simple to stay organized. Gmail can tag messages. Mailtags has been around for years and it works great. Leo used it a long time ago and it works in Apple Mail, which can be a challenge because Apple changes Mail with just about every version of macOS. It's also great for photos. Google Photos is great for tagging as well.
Bob and his wife are going on an around the world cruise for six months and they want to write a daily blog of their adventure. The problem he has is that it's difficult to upload video and photos for the blog. Leo says that will be the issue when using cruise line internet. It's very slow since it uses satellite. It's also not cheap. But many cruise lines are moving towards a service called VOOM, which is as fast as a home broadband connection. What Leo does is upload to Google Photos before he goes to bed.
Joe hasn't backed up his iPhone in years because his iCloud is full and he doesn't want to pay for more storage. He finally got around to plugging his phone in using iTunes and he thought he had chosen to back up the iPhone, but instead, he restored his iPhone backup and lost everything. Can he reverse the damage? Leo says probably not. This isn't Joe's fault — it's Apple's because iTunes is awful and it shouldn't offer to restore a phone before backing it up. That's bad behavior. There is a ray of hope that iTunes backed it up. Leo suggests trying to restore the phone again.