Google Photos

What's the best cloud storage for back up?

Episode 1261

Bob from Detroit, MI

Bob needs a cloud based storage solution for being a digital pack rat. Leo says he should think about what he wants to store in the cloud and what he wants to store locally. If security is an issue, or if his data consists of large files like movies, then he should keep that locally.

The cheapest solution is Amazon's Glacier. This would be for things he doesn't need all the time. At $0.007 per gigabyte, it's ideal as a "just in case" scenario.

How can I tag everyone in all my pictures?

Episode 1260

John from Oceanside, CA

John has uploaded photos from his DVDs, backing them up to various services like One Drive, etc. Now he wants to tag them. How can he get his mom to look at them so she can tell them who they are?

Leo says that Google Photos is the best option. He can create a shareable album that everyone can add to and the facial recognition will tag all the other photos once he tags one.

How can I back up my images from my iPhone?

Apple iPhone 6s and 6s Plus

Episode 1252

Lisa from Cypress, CA

Lisa has a few hundred pictures on her iPhone. What can she do to prevent running out of space? Leo says that chances are, she has plenty of room right now. But what if she loses her phone? That's why Apple has iCloud. Lisa can turn on and enable iCloud and it will backup the images via Wi-Fi. She'll only get 5GB of storage for free, but an additional 50 GB is only about $20 a year.

Why did some of my photos disappear from Apple Photos?

Apple Photos

Episode 1250

Claudia from California

Claudia is finding that half of her photos have disappeared in Apple Photos. She's taken her computer into the Apple store and talked to a genius but they have no answer, except that she has a second library. But the photos aren't there either. Leo says that the second library is the old iPhotos library. But that doesn't answer why her photos have vanished. They've also disappeared from her backup. Apple wants to wipe her drive and start over. Leo says it's common for tech support to want to wipe and go back to the original install. But the problem is, she'll lose her data.

Why does my image upload to Flickr fail?

Episode 1230

Ben from Memphis, TN

Ben is trying to upload his images to Flickr, but sometimes it just doesn't work. Leo says dragging and dropping isn't perfect and it may be better to use Flickr's Desktop uploader. But he shouldn't stop there. Leo suggests using Google Photos, which will give him unlimited storage. And if he's an Office 365 user, he'll get unlimited storage on Microsoft OneDrive for free.

What happened to my image organization in Apple Photos?

Apple Photos

Episode 1228

Ron from Fallbrook, CA

Ron is having problems with the Yosemite upgrade, which has messed up his image organization. Leo says that happened when Apple moved from iPhotos to Apple Photos. It's a mess. He's also having issues with iOS 9 on his iPhone. Leo says that unfortunately, it's Apple's way or the highway, and users who just go with the flow usually have less of a problem with it.

Could I replace my external drive with cloud storage for my media?

Episode 1227

Joe from Austin, TX

Joe has a Mac Mini and he has been keeping programs on the internal drive and data on his external data drive. He wants to move all the data over to cloud storage, though. But he has about 160GB of data with movies, music, photos etc. Leo says that the amount of data he stores in the cloud will be limited by his upload speed. To get an idea of what his upload speed is, he could take his download bandwidth speed and reduce it by 75%, then divide that by the amount of data he wants to upload. It could take months.