Google Photos

Why is Google Photos Importing Strange Pics to My Account?

Google photos

Episode 1661

Robin from North Hills, CA

Robin uses Google Photos to back up her images and has noticed it's having issues with facial recognition features from younger to older. It'll recognize adults rather easily, but the older images of her kids not so much. Leo says that Google's facial recognition measures many physical facial features and it may be that younger to adult represents too much of a difference to connect the dots and recognize them as the same person but as an adult.

Why won't Google Photos delete my photos after backup?

Google Photos

Episode 1651

Tom from Cleveland, Georgia

Tom has a Motorola Moto G with Google Photos sync. He deletes the photos from his phone, but it continues to download the images back. Leo says there's a setting in Google Photos to delete local copies of the photos you backup to Photos. You won't lose them if you enable it. In fact, it's streaming that image to your phone in Google Photos. So they aren't really there, they're just thumbnails.

Why isn't Google Photos grouping my photos anymore?

Google Photos

Episode 1645

Edmond from Burbank, CA

Edmond wants to know if Google Photos is a good backup option for his family photos. Leo says it is. You can upload unlimited high-resolution images or up to 15GB of uncompressed Raw images. And it's searchable in a variety of ways. But the caller says it's not uploading his images anymore and some of the facial recognition doesn't work well. Leo says to make sure the faces you gather together are named. Train it. But it sounds like Google may have changed the feature or took it out of a recent update. 

How can I recover lost photos from an iPhone?

iPhone 11

Episode 1643

from via Email

Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem.

How can I backup my photos from Google Photos?

Google Photos

Episode 1639

Martine from Buenos Ares, Argentina

Martine wants to make a backup of his Google Photos account just in case Google closes it. Leo says that's a smart thing to do, although Leo doesn't think Google will kill Photos anytime soon. Google makes it really easy to backup using Google TakeOut.  Everything Google stores on your account can be downloaded from Takeout. But it'll be a huge download, and that will take some time. So make sure you have a huge external hard drive.

What Happened to My Photos in Google Photos?

Photos

Episode 1628

Will from San Pedro, CA

Will had some photos backed up to Google Photos for a few years, and recently, all the photos had disappeared. What happened? His current photos were uploaded, but anything before 2017 is gone. Leo says that's bad news because Leo always recommends Google Photos. It also proves that users shouldn't trust just one backup source for photos. Use several services. Also, check out the Google Photos trashcan to see if they are there.  Leo says that if Will had used Picasa before 2017, Google may have gotten rid of them because they were stored in PicasaWeb.

How can I connect a smart display to a feature phone?

Nokia 3310

Episode 1625

Michael from Livermore, CA

Mike bought a Lenovo Smart Display for his mother, but they're having trouble linking her feature phone to the display. Leo recommends creating a Google account for his mother, then use the app to sign into it. You can also get a cheap or used phone that can connect to WiFi. Set it all up and connect to her WiFi. Have only one icon on it for Google Home, and that should connect her. Also, check out the Google Home Hub Max.

Can I Buy More Cloud Storage for my Samsung Phone?

Samsung

Episode 1614

Hope from McComb, Mississippi

Hope wanted to know if she can upgrade her cloud storage through her Galaxy Note 9. Leo is pretty sure that Samsung will sell her more cloud storage if she wants to, and it's a good idea to back up phone data. She can buy more, but it may be for select carriers. But she can also use Google Photos, which offers free unlimited high-resolution storage, and she can upload automatically with a simple check of a box.