Jim's wife has a 32GB iPhone and she keeps running out of space because iCloud keeps downloading the pictures back to her phone. Leo says to look in the Photo settings. Make sure that the "optimize phone storage" feature is enabled. It will keep the full rez photos in the cloud, and a lower rez version on your phone. The other option is to turn off automatic sync to iCloud. That will prevent iCloud from putting them back on the phone and once the user deletes them, they will stay deleted. Then use Google Photos to save photos to the cloud and delete them off the phone.
If you want to download and back up all those pictures on Google Photos over the years, try using Google Takeout. It's a lot faster than backing up manually, especially for people with huge batches. Google Takeout allows you to see the data you've given to Google in other areas too, like Google+ (rest in peace).
Rob uses Google Photos to back up his phone's photos. He wants to get those Google Photos pics onto a hard drive. Leo recommends Google Takeout, which allows users to download data from their Google features (including Photos). It allows users to download in a variety of formats and helps to avoid disaster if they get locked out of their account.
Cody recently bought an Epson FastFoto to capture his old family photos. But how can he add metadata to it? Leo says that the EFF does scan the back of the photo as well, and can add that to metadata. But other than that, Cody will need to add that in software manually. One way around this is to upload all those photos to Google Photos and it will use both facial recognition and background data to determine who and where is in the picture. Irfanview is another good option for WIndows.
Joe recently renovated his house and put in cat6 ethernet while he had the walls bare.
Joseph needs a good laptop for browsing, email, and syncing to his phone. Leo says that he's recommending Chromebooks now. They are the most secure because they work with just the Chrome browser. Data is stored in the cloud. Samsung makes a great one. The only hiccup is the photo browser. But Leo recommends using Google Photos on the phone and let it back it up to a Google account. If he has to have a Windows laptop, look at Dell, HP, and Lenovo. An iPad is another option.
Richard still uses Piscasa, and he backs up to iDrive. Are his pictures being backed up? Leo says the ones on the hard drive will be. But Picasaweb in the cloud no longer exists. It's now Google Photos. But it largely depends on what your backup options are. Check in the settings to make sure. But where are the photos? Leo says to look in your Picasa User Profile; it should be able to tell you. The Picasa Database is another location. There's also Google Photos.
Robin uses Google Photos to back up her images and has noticed it's having issues with facial recognition features from younger to older. It'll recognize adults rather easily, but the older images of her kids not so much. Leo says that Google's facial recognition measures many physical facial features and it may be that younger to adult represents too much of a difference to connect the dots and recognize them as the same person but as an adult.
Tom has a Motorola Moto G with Google Photos sync. He deletes the photos from his phone, but it continues to download the images back. Leo says there's a setting in Google Photos to delete local copies of the photos you backup to Photos. You won't lose them if you enable it. In fact, it's streaming that image to your phone in Google Photos. So they aren't really there, they're just thumbnails.
Edmond wants to know if Google Photos is a good backup option for his family photos. Leo says it is. You can upload unlimited high-resolution images or up to 15GB of uncompressed Raw images. And it's searchable in a variety of ways. But the caller says it's not uploading his images anymore and some of the facial recognition doesn't work well. Leo says to make sure the faces you gather together are named. Train it. But it sounds like Google may have changed the feature or took it out of a recent update.