Will had some photos backed up to Google Photos for a few years, and recently, all the photos had disappeared. What happened? His current photos were uploaded, but anything before 2017 is gone. Leo says that's bad news because Leo always recommends Google Photos. It also proves that users shouldn't trust just one backup source for photos. Use several services. Also, check out the Google Photos trashcan to see if they are there. Leo says that if Will had used Picasa before 2017, Google may have gotten rid of them because they were stored in PicasaWeb.
Mike bought a Lenovo Smart Display for his mother, but they're having trouble linking her feature phone to the display. Leo recommends creating a Google account for his mother, then use the app to sign into it. You can also get a cheap or used phone that can connect to WiFi. Set it all up and connect to her WiFi. Have only one icon on it for Google Home, and that should connect her. Also, check out the Google Home Hub Max.
Hope wanted to know if she can upgrade her cloud storage through her Galaxy Note 9. Leo is pretty sure that Samsung will sell her more cloud storage if she wants to, and it's a good idea to back up phone data. She can buy more, but it may be for select carriers. But she can also use Google Photos, which offers free unlimited high-resolution storage, and she can upload automatically with a simple check of a box.
Phil says that people also need to have a real radio in their disaster kits as well, so you can get emergency information in the case of a natural disaster.
Vino wants to know how to upload his photos from his laptop to his mobile phone. Leo says that Google Photos is the best way, and it's free. Vino should just download the Photos Sync app and then backup up all the images to Google Photos. Then he can download the app, view them on the phone, and download them from there.
Carol is a casting director and she's heading back east for a big project. She needs a way to take images and organize them into multiple categories. Leo says that almost all photo editing apps like Lightroom have tagging. Google Photos also works. You can use the Albums feature, which enables multiple albums with the same image in it. And anyone can share it. Leo says that Adobe Lightroom has cloud storage and sync to multiple computers. So that's an option.
She also needs a mass texting and emailing option.
David takes a lot of pictures with his smartphone and he is having issues transferring his pictures to his computer. He plugs in the iPhone to his Windows PC and drags and drops. But it stops. Leo says that Windows is awful doing that. It's not fault tolerant and it can time out really easily. Microsoft has a command line option called ROBO COPY that'll handle it without error. But in the long run, that's a difficult way to do it. Leo recommends using Google Photos. And the photos are just as good.
Norm is a contractor and likes to GeoTag photos for his clients. But Google killed Picasa, which is what he uses. What can he do to add the GPS coordinates to it? Leo says that in the EXIF data of your phone's photos will be the GPS coordinates. Upload them to an album of Google Photos and you should be able to have it show photos on a map. It's called Google MyMaps. Create a new album, then new layer, then import.
Mitch is concerned that uploading photos to a free service could be a privacy issue. What are the services doing with those pictures? Rich says that if consumers are using a free service, it's not surprising that they will look at the images and then suggest ads based on those images. It's all probably automated, which is why we get ads that are so tuned in.
Can he opt out of it? Rich says only if he gets rid of Facebook. Rich says he should only upload photos he wants to share to those services.
George is using Google Photos. But he's getting a lot of duplications as he backs up from his desktop, phone and laptop. Leo says that's a common problem, but is usually due to different formats, like RAW and JPG. There's no real way to automatically weed the duplicates out. Picasa used to have that option, but Google killed it and didn't port that feature over to Photos. Leo suggests backing photos from a camera to the phone and let Google Photos upload from that one source. He can also use the sort feature to search for day-of capture and then manually de-dupe from there.