Anthony bought a OnePlus 8 Pro. It cost him $1,000! But he can't access any Microsoft services like OneDrive or Outlook on his old Windows phone. Leo says that Microsoft has given up Windows phone development, so it's likely the servers have been turned off. Tony has been trying to move the data over to Android though, his contacts, etc. How can he do that? Leo says to go to People.Live.Com and log in. Can he do it phone to phone with a cable connection?
Kirk is an AOL user with Microsoft Outlook, and he wants to know how he can back up his email. His email PST file is 13.9GB! AOL recently eliminated all of his 2020 emails and he wants to make sure he has a copy, just in case. Kirk is also concerned that his email doesn't appear on his iPad. Leo says it's a good time to get out of AOL and try another service. Leo recommends Gmail.
Richard has several platforms with different OSs, and he's having issues with maintaining contacts. He gets a lot of duplicates. Leo says that synchronization is a hard, universal problem. It guards against deleting anything, just in case. So you end up with duplicates. Leo uses Google Contacts. But even that doesn't solve the duplicates issue. But the sync is quite good. One solution that Leo recommends, that's iPhone only, is Sunshine. It can dedupe, as well as sync.
Joe has a Samsung Galaxy S10 and recently his contacts "came unglued" while text messaging. He couldn't see who he was texting in the middle of the conversation. Leo says that Samsung has its own apps for messaging, plus the Google versions. Leo would recommend replacing Samsung messages with Android Messages. That'll make it less confusing.
Karen is still having issues with Microsoft Outlook 365. She wants to know what her alternatives to Outlook are? Leo suggests going to http://outlook.live.com. There's a good chance you can log in where your contacts and data will already be there. You can also export all your contacts there and then use an alternative like Google Contacts.
Karen had to get a new phone, but she didn't get her email contacts. What can be done? Rich says that since Karen had a Samsung Galaxy mobile device, all her contacts should be backed up to Google. But Karen had her email through AT&T, and if you go into AT&T's webmail interface, those contacts should be there and you can export them. But if there's nothing in the address book, then Karen has lost them all since she no longer has her contacts on her computer and tablet, she can export the contacts into a main file. Then you can import them to Google Contacts.
Jim got a Samsung S9, but he erased all his contacts when he got rid of the phone, and they were deleted on his computer. What can he do? He used an old contacts backup from an older phone. Rich says that Jim should check Google Contacts to see if they are on there. Being an Android mobile device, all the contacts should be there. They could also be saved to the Samsung cloud. He should Import his usable contacts there, and then he can make changes there and import them to his new phone once he's got them all worked out.
Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.
Bob is looking to dump his old flip phone for a smartphone. But he has bad eye sight and would like to transfer his contacts from his old rolodex to the smartphone. Leo says that Google Contacts is the best option. It'll sync to just about phone platform, as well as his desktop. He'll have to get the contacts into it first, and that will take some hand entry to type them all in. He may want to look into paying a college kid to do it.
Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.